Client Engagement Worker

Make a Lasting Impact in 2025! #YourNextAdventure.About UsWe are one of the largest and progressive not-for-profit regional community services providers in South Australia. Established over 100 years ago, we are headquartered in Port Pirie with over 340 talented, qualified employees and over 170 dedicated volunteers.Our positive, hands-on involvement in regional communities is rewarding and enriching, both for staff and for the people we work with.Every day we celebrate diversity, thrive on inclusion and demand equity. We provide a collaborative, supportive and flexible working environment while constantly advocating for change to make things even better!About YouWe are always on the lookout for people who share our values and passion to join our team. We can offer you the chance to thrive in a career that makes a difference in people's lives.If you are kind, compassionate, believe in a society that is fair and just for all the community, then we want you!Why Join UsFlexible working arrangements and salary packaging benefits.An inclusive culture of dedicated, passionate and professional team members.A seat at the table where grassroots changes / improvements are made to tackle social justice issues.Access to an Employee Assistance Program and Wellbeing initiatives.A career pathway with a comprehensive induction, as well as continuous training.Ongoing support and professional development opportunities.We recognise that diversity in our workforce enables us to better support our clients' aspirations and goals. So, if you are a person living with a disability, an Aboriginal and / or Torres Strait Islander person, part of the LGBTIQA+ community, from a culturally diverse group, have lived experience or are unique in any other way, we would love to hear from you.We take pride in being a White Ribbon Accredited Workplace and being ranked among the 2021 Top 10 Best Places to Work in Australia. In November 2024, we also achieved bronze level accreditation in the Australian Workplace Equality Index (AWEI) through Pride in Diversity.We commit to respond to every applicant.Engage with Heart - Impact with Purpose.Uniting Country SA - Caring for Country PeopleClosing Date for Applications : 9th February 2025The Client Engagement Service listens to clients who present in crisis and helps them to find a way to address the issues impacting their wellbeing. The service aims to connect people to appropriate longer-term support to address underlying issues and provide short-term emergency material aid.As the Client Engagement Worker, you will assist clients who present in crisis. Your role is to listen to the client, determine what their needs are, and what assistance is most appropriate. You will ensure the client is supported to address their immediate crisis and is connected with the most appropriate resources to find longer-term solutions.Please view the Position Description for further information on the duties and responsibilities of the role.This is an ideal opportunity if you are currently unemployed and / or returning from a career break!Desired Skills and ExperienceYou will : Be self-motivated, enthusiastic and a team player.Have empathy and good communication skills.Have problem-solving skills.Collaborate with local services to achieve better outcomes for people.It is essential for you to have : Current Australian Drivers Licence.Relevant experience, in a paid or voluntary capacity.Certificate IV (or above) in a Human Services related discipline or be prepared to complete relevant study within two (2) years of commencement of duties.A tertiary qualification in a Human Services related field e.g. Social Work will be highly regarded. You may also need to be available for some out of hours work and travel between Uniting Country SA sites or interstate as required.Our application process will require you to answer the following questions : Can you list some of your personal strengths that would be relevant to the role of Client Engagement Worker?Please tell us of any experience you may have had in working with people with multiple and complex needs.Summarise your time management skills and your ability to adapt to changing demands.How would you handle challenging behaviours from clients?Tell us about the experience you may have had engaging with people from different cultures, including Aboriginal people?Your responses to these questions should contain examples where possible.All offers of employment are subject to the screening and assessment requirements of theChildren and Young People (Safety) Act 2017and any other legislation that interacts with it.Please contact Sheriden Tate on for any questions concerning this position and / or the salary range.Let us know if you require assistance or adjustments to our recruitment process to better meet your needs. You can tell us by contacting Laiken Bell, People and Culture Officer via email at : or by phone on : .#J-18808-Ljbffr