Chief Operations Officer

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.

As we continue our lightning-fast growth, two things are essential to our success : our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have over 10,000 people working around the world, from our offices and remotely, to help us achieve our mission. We're looking for more brilliant people — those who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role Revolut Australia is seeking a highly experienced and strategic Chief Operations Officer (COO) to lead and optimise our core operational functions, ensuring efficiency, scalability, and alignment with our overall business objectives.

In this leadership role, you'll oversee four key areas : outsourcing, banking and payment operations, technology (including info sec and cyber), and data, driving innovation and excellence within each domain.

You will be a key member of our executive team, reporting directly to the CEO, and will play a pivotal role in shaping the future of our operations. We seek a leader with a proven track record in building and scaling operations, especially within fintech or financial services sectors.

If you have a global mindset and experience managing international teams, come be part of the future of finance.

What you'll be doing Overseeing banking operations, technology strategy and implementation, data management and analytics, and complaints Developing and executing a comprehensive outsourcing strategy compliant with relevant regulations and data security standards Managing relationships with external vendors across various operational functions Negotiating contracts, monitoring performance, and ensuring service level agreements (SLAs) are met or exceeded Leading operational aspects of Revolut Australia's banking services and payment features, such as account opening, transaction processing, and lending operations Managing relationships with banking partners, regulatory bodies (APRA), payment gateways, and other financial service providers Implementing controls to mitigate risks, including fraud and security related to payment transactions Ensuring compliance with KYC / AML regulations and industry standards (e.g., PCI DSS) Leading and developing banking and payment operations teams Driving digital transformation initiatives within operations, leveraging technology to streamline processes and improve efficiency Ensuring information security and cybersecurity controls are effective Overseeing collection, storage, and analysis of operational data to identify trends and areas for improvement Establishing KPIs and dashboards to monitor performance and optimize operations Ensuring compliance with data privacy regulations (e.g., Privacy Act 1988) and data security best practices Leading complaint handling and customer care for Revolut Australia's operations What you'll need A bachelor's degree in business administration, finance, operations management, technology, or related field 10+ years of progressive leadership in operations, with focus on outsourcing, banking / payment operations, technology, and data Proven ability to develop and implement data management strategies ensuring data accuracy and accessibility Experience in operational strategies that drive efficiency and growth, preferably in fintech or financial services Deep understanding of banking / payment processing regulations in Australia, with international exposure Knowledge of technology infrastructure, software systems, and data management, including ERP and cloud technologies Experience managing vendor contracts, including international outsourcing Excellent analytical, problem-solving, and decision-making skills with a data-driven approach Strong communication, interpersonal, and presentation skills to collaborate globally Experience in fast-paced, dynamic environments with rapid growth and scaling Nice to have Familiarity with the Australian business environment and regulatory landscape Building a global financial super app isn't enough. Our Revoluters prioritize diversity and inclusion, which we believe are key to creating innovative products and services. We encourage applications from diverse backgrounds to join our multicultural, hardworking team.

Important notice for candidates : Job scams are on the rise. Please follow these guidelines when applying :

Apply only through official Revolut channels. We do not use third-party services for recruitment. Verify all communications. Ensure emails are from @revolut.com domains. We will not ask for payment or personal financial info during hiring. Report any such requests immediately. By submitting your application, you confirm that all information is true and complete to the best of your knowledge, and you agree to Revolut's Candidate Privacy Notice.

Benefits at Revolut We offer benefits you value, not just perks like ping pong tables :

Financial benefits demonstrating appreciation for your work Flexibility to work from home, office, or abroad A free Revolut Metal subscription with perks Year-round events to connect with your team Revoluters are driven by results, grit, determination, skill, and courage to overcome challenges.

Our Values We love building great products, delighting customers, and simplifying complex worlds into beautiful solutions.

We select, coach, and support top talent to achieve greatness.

We strive for excellence, aiming to be the best in the world at what we do.

We value logic, reason, and open-mindedness, always seeking the truth.

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