Training and Quality Manager

Training & Quality Manager

Join a financial services organisation in the midst of a transformation and service uplift! This is an exciting hands on role where you will work across multiple areas of the business, enhancing the quality of onboarding and training programs, and elevate service delivery to the next level.

In this role, you will design, deliver and continously improve onboarding, training and quality frameworks for the service operations team.

You will create structured induction programs, develop engaging learning content (e-learning, microlearning, blended learning), implement coaching frameworks, and lead quality assurance initiatives to ensure consistent, high-quality practices across the organisation.

Your role :

Design and deliver onboarding, operational, and customer experience training

Develop e-learning, microlearning, and blended learning programs

Implement coaching frameworks for consistent, data-driven feedback

Lead quality assurance across multi-channel interactions

Maintain knowledge management systems and resources

Collaborate with stakeholders to drive operational excellence

About you :

Experience in training design, quality assurance, or capability development

• Qualification in Education, Organisational Develpment or Workplace Learning & Development Leadership highly regarded but not essential

Customer service experience preferred but not essential

Strong leadership, coaching, and stakeholder management skills

Familiarity with LMS and knowledge management platforms

This hands on role sits at the inersaction of training, quality, and service, supporting a organisational that values collabrative and strong, supportive culture while elevating service deivery and operational standards!

At Randstad HR Partners, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.