Operations Manager

Direct message the job poster from Iglu Student Accommodation

People Coordinator @ Iglu Student Accommodation | Employee Life-cycle, Staff Retention Join one of Australia's leading student accommodation providers and help shape the experience of students from around the world.

At Iglu, we do things differently. With properties across Sydney, Melbourne and Brisbane, we offer more than just a place to stay – we create hotel-style living for a diverse resident community. Cool design and warm hospitality are at the heart of everything we do.

We're an innovative and dynamic business where no two days are ever the same. The culture is vibrant, fun and collaborative with a key focus on customer service. We encourage personal and professional development in a friendly, welcoming and supportive atmosphere.

The opportunity We're looking for a people-focused Operations Manager to lead the team at our popular Iglu Central Park property. This is a unique opportunity to manage a large, purpose-built student accommodation building, overseeing the day-to-day operations while delivering an exceptional resident experience. You'll also be responsible for driving commercial performance and ensuring outcomes align with the needs of our resident community, university partners, and Iglu's core values framework.

Key tasks and responsibilities consist of, but are not limited to, the following :

Foster a safe, inclusive, and vibrant living experience for students through strong operational management and a creative community program. Lead, support, and inspire a team to deliver exceptional customer service and create a great place to work. Oversee the property's commercial performance including sales, budgets, business planning, and monthly reporting. Do you have what it takes? To be successful in this role, you will have the following skills and attributes :

Relevant degree and / or five years relevant experience Experience leading and managing a team Dedication to providing an exceptional customer experience Ability to deal with and navigate challenging situations Strong business acumen and demonstrated financial skills Experience with StarRez (desirable) or similar customer management system Flexibility and readiness to respond to business needs, which may include working outside of standard business hours on occasion What's in it for you? Inclusion in a diverse, supportive, and team-focused environment Exposure to a unique and fast-growing sector Development of business skills, including sales, marketing and business improvement Recognition of excellent outcomes and celebrating wins as a team We're thrilled to see so many talented individuals apply. We'll be contacting selected candidates from 17 June 2025 onwards. In the meantime, thank you for keeping us on your career radar.

By submitting an application for a role with Iglu you are agreeing to your application being kept on file for up to 12 months for talent pooling purposes. This will enable you to be considered for further roles during this time. Your personal information contained in your application will be stored in line with Iglu's Privacy Policy.

Agencies please note : recruitment for this position is being managed directly by Iglu. We will reach out to our preferred agency partners in the instance we require additional recruitment support. Your respect for this process is appreciated.

Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management, Customer Service, and Finance Industries Real Estate and Hospitality Referrals increase your chances of interviewing at Iglu Student Accommodation by 2x

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