Application Support Analyst

About the Role : Grade Level (for internal use) : 08We are seeking an Application Support Analyst to be a key player in the implementation and support of our Global Index Calculation Platforms that run major US indices like S&P 500, Dow Jones Industrial Averages & also the co-branded indices with our exchange partners such as S&P / ASX, S&P / NZX, S&P / BSE, S&P / TSX, S&P / BMV etc.The technologist will work effectively to undertake production support for mission critical real-time applications.

This role will also liaison with our Client Services team for communicating with Stock Exchanges and providing technical support.

The candidate should be a delivery-focused person who is familiar with Market Data such as Equity, Commodities, Forex, Futures, Options asset classes.The candidate will help the business meet its commitment to the global financial community by ensuring a high-level of availability of our real-time indices and provide exemplary service to our clients and stakeholders.

Your role will have an impact on the business as its responsibility will be to monitor our critical real-time index calculation processes and system health.Our SPDJI team's structure will allow you to be exposed to and could build your skills across functions within technology.

This role spans across our iconic brands in finance and business, including S&P 500 and Dow Jones Industrial Averages.Responsibilities : Manage daily production support for Real-Time & End of Day index calculation systems.Understand data models & data transformation algorithms used in our index platforms.Execute critical data changes in Production Databases and troubleshoot data issues.Analyze production issues, report bugs and collaborate with application development team for resolution.Monitor application log files to debug issues, review alert emails and take corrective actions.Monitor connections to market data sources, stock exchanges and vendor-partners.Maintain support procedures & run-books, system checkout tasks, escalation contacts.Interact with business operations to provide technical support.Effectively interact with global customers, business users and the technology team.Qualifications : Fresh graduate with Bachelor's degree in Computer Science, Information Systems or Engineering is required.Knowledge of Linux Operating System commands and executing shell scripts is must.Knowledge of at least one RDMS databases like Oracle, PostgreSQL is must.Knowledge of writing SQL, PL / SQL stored procedures is must.Excellent communication skills are essential, with strong verbal and writing proficiencies.Knowledge of application / web servers like WebLogic / Tomcat is a plus.Knowledge of message brokers like ActiveMQ is a plus.Knowledge of Networking Protocols (TCP / IP, Unicast, Multicast, Sockets) and IP addressing is a plus.ITIL certification is a plus.Knowledge of AWS cloud technologies / certification is a plus.About S&P Global Dow Jones Indices : At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum.

By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction.

We're the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500 and the Dow Jones Industrial Average.

More assets are invested in products based upon our indices than any other index provider in the world.

With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies.What's In It For You?Our Purpose : Progress is not a self-starter.

It requires a catalyst to be set in motion.

Information, imagination, people, technology–the right combination can unlock possibility and change the world.Our People : We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective.

Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.Our Values : Integrity, Discovery, PartnershipBenefits : Health & Wellness : Health care coverage designed for the mind and body.Flexible Downtime : Generous time off helps keep you energized for your time on.Continuous Learning : Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future : Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Family Friendly Perks : It's not just about you.

S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.Beyond the Basics : From retail discounts to referral incentive awards—small perks can make a big difference.For more information on benefits by country visit : Hiring and Opportunity at S&P Global : At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions.Equal Opportunity Employer : S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race / ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.

Only electronic job submissions will be considered for employment.If you need an accommodation during the application process due to a disability, please send an email to :

• Candidates Only : The EEO is the Law Poster describes discrimination protections under federal law.Job ID : 312841Posted On : 2025-03-06Location : Sydney, New South Wales, Australia

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