Application Support Analyst-Level 2

Other keys areas of responsibility will include :

• Provide excellent customer service in line with Civica Service Desk Charter and Values.
• Diagnose and resolve functional issues.
• Prioritise customer needs and deliver solutions with a customer-centric approach.
• Identify recurring issues and share findings to prevent similar problems from happening in the future.
• Adhere to Service Management policies, processes, and procedures (e.g. ticket handling policy, incident management, request fulfilment and problem management), follow all relevant business and information security processes as documented in the relevant management systems, and provided by Team Leader.
• Requirements
• Experience working in a customer-facing Service Desk environment.
• Proficient in process analysis, problem-solving techniques, and troubleshooting skills.
• Strong written and verbal communication skills
• Outstanding attention to detail, organised and possess excellent time management skills.
• Proficiency in Microsoft Office 365 suite
• Experience with SQL scripting.
• Familiarity with ITIL practices.
• Previous experience supporting Education and Finance systems.

Support hours are Monday to Friday between 7 am to 6 pm ACDT / ACST.

• Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect :

• We're all different -
• and we love this about us.
• We provide an inclusive,
• safe, and welcoming environment to all Civicans, new and old Focus on learning
• there are heaps of opportunities to enable you to grow and be your best.
• Giving culture -
• we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
• Flexible Work -
• Flexible work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
• Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.