Talent.com
This job offer is not available in your country.
Senior Claims Service Consultant

Senior Claims Service Consultant

ALLIANZ AUSTRALIA SERVICES PTY LTDHome, WA, AU
3 days ago
Job description

Senior Claims Service Consultant

SENIOR CLAIMS SERVICE CONSULTANT (MOTOR) – CUSTOMER & OPERATIONS – AU WIDE

  • Available to work from either the Sydney, Adelaide, Brisbane, Melbourne, or Perth office
  • Must be willing to work on a rotating roster (8 : 00 AM to 5 : 30 PM Sydney time), Monday to Friday
  • Must be able to work fully onsite during the first week of employment for the training period

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

  • Managing a portfolio of claims from validation to finalisation, ensuring timely communication and adherence to AAL’s Claims Management Process.
  • Applying sound decision-making in assessing liability and authorising payments within delegated authority, while ensuring compliance with legislation and company standards.
  • Delivering a positive and empathetic customer experience through accurate, timely, and effective claims handling.
  • Coaching and mentoring less experienced team members to support capability development within the team.
  • Building and maintaining strong relationships with internal and external stakeholders to manage expectations and optimise claim outcomes.
  • About you

  • Tertiary and / or industry-recognised qualifications in insurance or a related field.
  • Proven experience managing complex claims within a matrixed general insurance environment, with strong technical capability in motor claims; additional background in farm motor is highly regarded.
  • Demonstrated ability to lead, coach, and build capability within a claims team in a collaborative environment.
  • Strong analytical skills with the ability to interpret complex information, extract insights, and support sound decision-making.
  • High attention to detail, excellent communication skills, and strong proficiency in insurance systems, reporting tools, and documentation standards.
  • A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
  • Benefits and perks

  • Inclusive Culture : Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
  • Flexible Work-Life Balance : Enjoy flexible and remote work options and workplace adjustments, with support for your work / life balance.
  • Career Development : Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
  • Financial and Well-being Perks : Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
  • For more details about our benefits, visit the Allianz Careers site.
  • About our culture

    We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.

    Adjustments and support

    If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

    Join us. Let’s care for tomorrow. www.allianz.com.au / careers

    Create a job alert for this search

    Senior Consultant • Home, WA, AU

    Related jobs
    Senior Consultant

    Senior Consultant

    URBISWA, AU
    Urbis is people focussed, and we want the best for our team, our clients, and our communities.Our mission is about helping people create meaningful, sustainable cities & communities.We are a co...Show moreLast updated: 30+ days ago
    Customer Service Consultant

    Customer Service Consultant

    NHPWA, AU
    NHP are specialists in Electrical and Automation Products, Systems and Solutions.Australian owned, with 55 years of Electrical and Engineering excellence!. Local choice with the power of global part...Show moreLast updated: 3 days ago
    Senior Recruitment Consultant

    Senior Recruitment Consultant

    Driver HireWA, AU
    Senior Recruitment Consultant - South Perth.K-$120K + Super + Uncapped Commission.Ready to Elevate Your Recruitment Career?. If you thrive in a fast-paced environment, love building relationships, a...Show moreLast updated: 19 days ago
    Senior Consultant - Transfer Pricing

    Senior Consultant - Transfer Pricing

    KPMGWA, AU
    This is a great opportunity for a .Our Global Transfer Pricing Services practice is an international team of economists, tax practitioners and analysts helping clients generate tax efficiencies and...Show moreLast updated: 17 days ago
    Expressions of Interest - Suncorp Home Claims - On Road & Desktop Assessors & Building Coordinators

    Expressions of Interest - Suncorp Home Claims - On Road & Desktop Assessors & Building Coordinators

    Suncorp GroupWA, AU
    If you are thinking about your next career move and Suncorp Home Claims sounds like an opportunity for you, express your interest in one of our roles we have and EOI (expression of interest) open f...Show moreLast updated: 4 days ago
    • Promoted
    Claims Assist / Customer Service Specialist

    Claims Assist / Customer Service Specialist

    BuscojobsWestern Australia, Australia
    Claims Assist / Customer Service Specialist page is loaded.Claims Assist / Customer Service SpecialistApply locations West Perth time type Full time posted on Posted Yesterday time left to apply En...Show moreLast updated: 1 day ago
    Internal Claims Adjuster

    Internal Claims Adjuster

    Crawford & CompanyWestern Australia, Australia
    Great entry-level insurance opportunity .Join a warm team with a great culture.Permanent full time opportunity.At Crawford, we value our people. as such, we hire for attitude and train for skill, a...Show moreLast updated: 30+ days ago
    Senior Consultant, Digital

    Senior Consultant, Digital

    Rockwell AutomationAustralia Western Australia
    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better e...Show moreLast updated: 23 hours ago
    Overseas Customer Service Consultant

    Overseas Customer Service Consultant

    Medibank Private LimitedWA, AU
    At Medibank we believe that every customer deserves nothing but the best service and we’re looking for great people who want to be a part of that culture. We are currently looking for a customer ser...Show moreLast updated: 16 days ago
    SENIOR / PRINCIPAL ENVIRONMENTAL CONTAMINATED LAND CONSULTANT

    SENIOR / PRINCIPAL ENVIRONMENTAL CONTAMINATED LAND CONSULTANT

    Allstar Recruitment GroupWA, AU
    Leading Highly Reputable Consultancy.Currently accepting expressions of interest for this role •.We are currently seeking an experienced Environmental Contaminated Land Consultant for Lead / Consult...Show moreLast updated: 30+ days ago
    • Promoted
    Claims & Injury Management Administration Officer

    Claims & Injury Management Administration Officer

    St John Ambulance Western Australia Ltd.Western Australia, Australia
    Do you want to work for an iconic Western Australian organisation committed to making a difference to your community?.For more than 130 years, St John WA has been a cornerstone of support in Wester...Show moreLast updated: 14 days ago
    Senior Energy Consultant

    Senior Energy Consultant

    IntraxWA, AU
    Create - Lots of growth and potential to expand into different areas.Inspire - Nationally Recognised team in the Medium Density Engineering space. Grow - Your career with us - let us help you be the...Show moreLast updated: 10 days ago
    • Promoted
    Telstra Retail : Customer Service & Sales Consultant

    Telstra Retail : Customer Service & Sales Consultant

    TelstraWestern Australia, Australia
    Telstra Retail : Customer Service & Sales Consultant.Be among the first 25 applicants.Telstra Retail : Customer Service & Sales Consultant. Our purpose is to build a connected future so everyone can t...Show moreLast updated: 26 days ago
    Customer Service Consultant

    Customer Service Consultant

    NHP Electrical Engineering ProductsWestern Australia, Australia
    NHP’s Customer Service team are at the forefront of our business and provide first class support to our customers, both internally and externally. This role is integral in helping us build relations...Show moreLast updated: 4 days ago
    • Promoted
    • New!
    Senior Recruitment Consultant

    Senior Recruitment Consultant

    Driver Hire AustraliaWestern Australia, Australia
    Senior Recruitment Consultant - South Perth.Ready to Elevate Your Recruitment Career?.If you thrive in a fast-paced environment, love building relationships, and want to be rewarded for your succes...Show moreLast updated: 9 hours ago
    Senior HSEQ Consultant

    Senior HSEQ Consultant

    Kennedy ReidWA, AU
    Deliver high-level HSEQ consulting and risk management services.Facilitate audits, training, and risk assessments aligned to ISO standards. Build strong, trust-based relationships with clients and i...Show moreLast updated: 23 days ago
    Customer Service Consultant (Banking)

    Customer Service Consultant (Banking)

    TR3 RecruitmentWA, AU
    Are you a customer service superstar looking for a flexible opportunity with one of Australia’s largest banks?.We are currently taking expressions of interest for experienced admin, hospitality or ...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Claims Consultant (12-Month Contract | Potential to Go Permanent)

    Senior Claims Consultant (12-Month Contract | Potential to Go Permanent)

    Fuse RecruitmentWestern Australia, Australia
    Senior Claims Consultant (12-Month Contract | Potential to Go Permanent).Senior Claims Consultant (12-Month Contract | Potential to Go Permanent). Are you an experienced insurance professional ready...Show moreLast updated: 30+ days ago