Service Operations Manager - Wa Nt

To pro-actively lead the operational goals and incremental growth of the Systems & Software (SYSS) LifeCycle Services business, for the assigned Emerson ANZ region.

• Key Responsibilities
• Manage the relevant regional Systems and Software (SYSS) LifeCycle Services business in terms of :
• Occupational Health and Safety
• Ethical Business Conduct
• Ensure that operational effectiveness goals are maintained and reported regularly
• SYSS KOB3 Business Profitability
• Ensure financial recovery timelines are achieved
• Proper resource planning such that customer satisfaction and quality of service delivery is maintained
• Monitor and identify trends in the service team to drive efficiency gains- Proactively manage the LCS WA team, including resource assignment, team engagement and conflict resolution
• Motivate, coach, mentor, develop and educate the team working within the SYSS LifeCycle Services team WA-NT.
• Assist with recruitment and other associated HR activities
• LifeCycle Services business forecasting input to the ANZ Lifecycle Services Operations Manager
• Develop effective, long-term relationships / alliances with key people from within the SYSS installed base
• Attend regular key SYSS divisional meetings to discuss business trends, financial considerations, and budget reviews
• Ensure submission of all invoicing requests is completed immediately following service delivery
• Responsible for effective service delivery solutions for the LifeCycle Services business which meet customer needs and are consistent with organisational goals and strategies
• Support the internal administration group to deliver accurate record keeping and auditability
• Work alongside the regional SYSS Project Engineering structure to ensure business goals are adequately supported
• Deal with account issues outside the scope of the Sales Engineer / Branch Manager
• Provide SYSS management representation at customer sites
• Support SYSS divisional and greater Emerson Process Management ANZ organisational strategies and activities to assist the sales force in achieving divisional budgets :
• Installed base business development / growth via additional and expanded engineering support services
• Close liaison with Regional KOB2 / 3 Sales Lead in order for the region to achieve growth targets for the service business
• Close liaison with Reliability Solutions group to grow these support services

Other duties as directed