JLL supports the Whole You, personally and professionally.
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
Our Work Dynamics business line works with some of the world's leading organisations to provide onsite solutions.
You will be responsible for the Facilities Management operations at assigned Client sites. The position requires balancing exceptional customer service delivery with effective building operations management to create an optimal workplace environment for Client employees and visitors.
Provide comprehensive facility, contract, finance and procurement management with a focus on continuous improvement.
Achieve financial, compliance and other KPIs
Delivery of services in accordance with the Agreement
Implement strategies to mitigate risk across the client account
Evaluate service response time and analyse occupants' service request trends and suggestions
Ensure feedback from the client is recorded and actioned to the satisfaction of the end user
Continuous improvement in customer satisfaction
Actively encourage an environment that supports teamwork, co-operation & performance excellence across the portfolio
What you will bring
Proven experience in facilities management in a corporate environment
Dedicated to delivering outstanding customer service and enjoys building client relationships
Hands-on approach to problem solving with capability to juggle multiple ongoing tasks
Ability to work autonomously and as part of a fast-paced team
Technical Qualifications and / or trade experience in electrical, mechanical, hydraulics or fire services. Tertiary qualifications in Facilities Management or related discipline are also highly regarded
Familiarity with computerised maintenance management systems and have highly developed negotiation, influencing and communication skills
Demonstrated capability to take initiative and leadership amongst a group and drive change
As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Personalized benefits that support personal well-being and growth :
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Manager • Perth, Australia