Service Desk Service Desk Manager

Closes : 01 July 2025

Classification : Senior Officer Grade C

Salary : $125,344 - $134,527 plus superannuation

Position No : 56051

Directorate : Chief Minister, Treasury and Economic Development

Advertised (Gazettal date) : 17 June 2025

Contact Officer : Inge Miladinovic on or

Details : Are you a solutions-focused leader with a customer-centric approach? Can you translate complex processes into seamless support experiences?

If so, come and take charge of our Service Desk team, guiding them to deliver high-quality procurement support and advisory services to the ACT Public Service and our suppliers!

We are looking for a natural leader who can mentor, develop, and inspire a high-performing team. Strong emotional intelligence is essential for building trust and credibility across diverse audiences. Sharp strategic and analytical skills are valued, as we seek problem-solvers and innovators. Excellent communication and negotiation skills are crucial for delivering procurement advice that is clear, effective, and impactful. Procurement knowledge, including experience in project management, would be beneficial.

As the Service Desk Manager of the Procurement ACT Service Desk, you'll lead a team that's the first point of contact for all procurement enquiries, manage the Tenders ACT platform, and oversee contract and invoice notifications. You'll work closely with internal stakeholders and suppliers to ensure our services are responsive, accurate, and aligned with the ACT Government Procurement Framework.

This is a great opportunity for someone who thrives in a dynamic environment, enjoys building strong relationships, and is passionate about delivering excellent service. If you're ready to lead from the front and make a real impact, we'd love to hear from you.

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally diverse people, and those who identify as LGBTIQ are encouraged to apply.

Note : This is a temporary position available for 12 months with the possibility of permanency.

A merit pool will be established from this selection process and may be used to fill other temporary or permanent vacancies over the next 12 months.

Hybrid working is possible for this role, being a combination of working from home and / or designated office-based and FlexiSpace working locations across the ACT. Due to the nature of the work, the successful applicant should expect to work from a designated ACT Government office at least two days per week.

The Procurement ACT Service Desk currently operates between 8 : 30am and 4 : 30pm Monday to Friday.

This position is based in an office designed for activity-based working (ABW). Under ABW arrangements, officers will not have a designated workstation / desk.

How to Apply : Your application must include your curriculum vitae and a two-page pitch addressing the Selection Criteria outlined in the What you require section of the Position Description with consideration to the duties and responsibilities listed under What you will do.

Applications should be submitted via the Apply Now button below.

Important Information for Applicants

Effective from 1 July 2025, as part of the ACTPS 2025 Change Implementation Program, the Environment, Planning and Sustainable Development Directorate (EPSDD), Transport Canberra and City Services (TCCS), Access Canberra, and the Better Regulation Taskforce will amalgamate to form the new City and Environment Directorate. Further information about the Changes Implementation Program is available in the ACTPS 2025 Taskforce Report - Open Government Information.

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