Service Desk Manager

Company Description At AUIT, our growth is driven by our outstanding reputation and ability to deliver exceptional IT support services. We offer a vast range of services to suit various organizations' IT support needs, including managed services, IT support, IT security services, IT project management, disaster recovery, backup management, and cloud services. Our team is experienced and passionate, ensuring we provide the best solutions for our clients. Located in Canberra, we also specialize in hardware procurement and are a trusted Microsoft Partner for cloud services.

Role Description This is a full-time, on-site role located in Canberra for a Service Desk Manager. As a Service Desk Manager, you will oversee the daily operations of the service desk team, ensuring efficient and effective support for end-users. Responsibilities include managing technical support, handling IT service management, and providing help desk support. You will also be responsible for coordinating with other departments to improve service quality and implementing best practices to enhance IT services.

Qualifications Experience in Service Desk Management and IT Service ManagementProficiency in Technical Support and Help Desk SupportStrong leadership and team management skillsExcellent problem-solving and communication skillsBachelor's degree in Information Technology, Computer Science, or related fieldCertifications in ITIL or similar IT service management frameworks are a plus

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