Customer Service Officer

Step Into a Career-Defining Contracts Role with Real Purpose Are you a meticulous organiser who thrives on process, structure, and seeing things through from start to finish? Do you love ticking off to-do lists, keeping people informed, and being the calm in the chaos?

This is your opportunity to join a nationally recognised, award-nominated team that's transforming lives through property investment and wealth creation.

Based in Southport on the Gold Coast, you'll be stepping into a full-time role where your work directly contributes to building real wealth, all while enjoying the laid-back, coastal lifestyle most people dream of.

This isn't just another admin gig. It's a chance to join a high-performing team that values accuracy, communication, and reliability.

You'll be guiding clients from land settlement through to the completion of their new home, and playing a key role in a seamless construction journey.

Here's what you'll be doing : Welcome clients at the point of land settlement Send intro emails and make follow-up calls to kick off the process Coordinate with builders and clients to keep approvals moving Ensure key milestones are met from pre-construction to handover Assist with ACC letters, deposits, and pre-construction docs Record construction progress stages in Salesforce (slab, frame, etc.) Save invoices, receipts, and documents in client folders Support builders with client communication as needed Organise final inspections, property managers, and insurance Assist with subdivision processes for duplexes (training provided) What you need to bring : Strong organisational skills and attention to detail Confidence working with CRM platforms - Salesforce a bonus Great time management and ability to multitask Initiative to flag issues early and follow through Experience in construction, property, or conveyancing (ideal but not essential) Familiarity with Gmail, Google Drive, Docs, and Sheets What's in it for you : Full-time, long-term role based in Southport Monday to Thursday : 8am–4 : 45pm | Friday : 8am–1pm 4 weeks of annual leave, including Christmas / New Year shutdown Structured onboarding and professional development Work with a down-to-earth, high-performing team that actually cares This isn't a reactive, chaotic environment. It's about clarity, consistency, and helping people move into the biggest investment of their lives, with confidence.

And let's be honest, if you're going to do meaningful work, you might as well do it just minutes from the beach, where lunch breaks can mean ocean air, not just emails. This is your chance to build a career while living the Gold Coast dream.

This position is offered through Whitefox Recruitment, winners of the 2024 Global Recruitment Firm of the Year. We connect Australia's top talent with industry-leading opportunities.

Ready to step into something more?

Contact Jayden Leijen at Whitefox Recruitment on (07) 5619 7075, quoting reference : JDL : 3314266, or hit Apply Now to explore whether this role is the right fit for you.

At Whitefox Recruitment, every application gets a response. Your future in property starts here.