Customer Service Officer

Join to apply for the Customer Service Officer role at Concentrix Trust & Safety3 weeks ago Be among the first 25 applicantsJoin to apply for the Customer Service Officer role at Concentrix Trust & SafetyGet AI-powered advice on this job and more exclusive features.Job Title : Customer Service OfficerJob DescriptionProvide personalized support, manage enquiries, and grow within an award-winning global company offering career advancement and benefits.Job descriptionEmbrace Your Potential with Purpose-Driven ImpactAt Concentrix, we believe in more than just providing exceptional customer service; were here to make a meaningful difference in the lives of all the people we interact with.

By joining our team, youll be part of a purpose-driven organisation, dedicated to helping all individuals and creating peace of mind for a better future.We are seeking passionate and dedicated individuals with exceptional customer service skills to join our team.

In this role, you will be the guiding hand for individuals in need, providing them with personalised and expert support to navigate their superannuation journey.

Your ability to listen, understand, and respond with empathy will have a direct positive impact on the lives of the fund's members, ensuring they feel valued and confident in their decisions and situations.If youre ready to use your skills to contribute to a greater cause and be part of a team that values purpose and impact, we invite you to apply and help us transform the superannuation experience for all members.

Key Details : Commencement dates : 9th of June 2025Operational Hours : Monday to Friday 8 : 00AM – 8 : 00PM (Rotational roster).

Daylight savings will affect these hoursTraining : Up to 3 weeks of comprehensive paid training, get RG146 trained!Pay rate : $27.17 + 11.5% super, penalty rates & up to $120 monthly incentivesLocation : Full-time onsite at our Robina delivery centre next to Robina Town Centre, Hybrid and Work from Home opportunities exist.Work from Home : 6-month term, with potential to extend.

Minimum internet speed required to work from home, 30mb download & 15mb upload$400 incentive upon successfully completing three months of employment after finishing trainingKey Responsibilities : First point of contact for customer service and account managementAbility to understand individual customer needs and deliver a personalised experienceSupport customers through multiple channels.

Commencing on our voice line and potentially being upskilled into digital team, moving towards other channels such as web messaging, smart phone apps, social media enquiries and emailsWork across systems and knowledge base to successfully address customer enquiriesMaintain strict confidentiality while dealing with personal and sensitive informationWho are you?You believe quality customer service is paramount when dealing with customers.

Whilst contact centre experience is advantageous, exceptional customer service skills are a must!Able to demonstrate empathy and understanding of customer emotions and situations.Tech-savvy and confident using multiple programs & systemsPassionate about customer service and an excellent communicatorEager to meet targets and KPI's.Inquisitive and enjoy problem-solving Ability to adapt in a fast paced work environmentWhats in it for you?Permanent employment with career progressionExclusive perks and partnership discounts with well-known brandsSupportive team environmentFree Parking & Vibrant office in central RobinaReward and recognition initiativesFree Employee Assistance Program (EAP) for you and your familyAn exciting role in an award-winning workplaceAPPLY NOW!

and embark on a rewarding career journey with us at Concentrix!

• Applicants must be at least 18 years of age, have full working rights in Australia and ability to complete background and police checks.Concentrix is an equal opportunity employer.

Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.Location : AUS Gold Coast - Robina Town Centre Dr Lvl2Language Requirements : Time Type : Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Concentrix Trust & Safety by 2xGet notified about new Customer Service Officer jobs in Gold Coast.Customer Service Representative - Night ShiftsGold Coast, Queensland, Australia 6 days agoOrmeau, Queensland, Australia 1 month agoVarsity Lakes, Queensland, Australia 1 week agoGold Coast, Queensland, Australia 3 days agoCustomer Service and Technical Support RepresentativeMermaid Beach, Queensland, Australia 2 years agoGold Coast, Queensland, Australia 3 days agoParadise Point, Queensland, Australia 4 weeks agoCurrumbin, Queensland, Australia 1 month agoTweed Heads, New South Wales, AustraliaA$35.00-A$40.002 weeks agoGold Coast, Queensland, Australia 4 hours agoYatala, Queensland, Australia 2 weeks agoOrmeau, Queensland, Australia 7 hours agoSouthport, Queensland, Australia 1 week agoCustomer Service and Technical Support RepresentativeGold Coast, Queensland, Australia 1 month agoSurfers Paradise, Queensland, Australia 1 week agoPart Time Customer Service / Office Admin - Innisfail LocationMudgeeraba, Queensland, Australia 23 hours agoBroadbeach, Queensland, Australia 3 weeks agoBroadbeach, Queensland, Australia 10 hours agoGold Coast, Queensland, Australia 2 weeks agoKirra, Queensland, Australia 2 months agoHelensvale, Queensland, Australia A$65,000 - A$75,000 2 weeks agoAdministration Officer - Public ContractCasuarina, New South Wales, Australia 2 weeks agoWe're unlocking community knowledge in a new way.

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