Senior Compliance Officer, Case Management (Residential And Home Services)

Senior Compliance Officer, Case Management (Residential and Home Services) About the Aged Care Quality and Safety Commission : The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019.

We work to improve the lives of older people by maintaining the integrity of the aged care system.

As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.

It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.

About the team : The Compliance Case Management section responds to non-compliance of providers with their obligations and conditions on registration under the Aged Care Act 2024. The section is responsible for encouraging and promoting compliance through education, information and engagement with providers as part of monitoring activities.

The section takes regulatory action proportionate to risk and uses its powers based on the capability and willingness of providers to take action required. Where providers are unable to demonstrate ability or willingness to mitigate the identified risks in a sustained way, the section will closely case manage the provider, often working with other internal and external stakeholders.

About the Role : Using data and intelligence, Compliance Case Management takes a proportionate risk-based response to identified non-compliance to incentivise sustained long term behavioural change amongst providers.

Senior Compliance Officers monitor a provider's compliance through a range of mechanisms, including information received from external and internal sources. This role will manage a complex case load effectively, and in a timely manner, within an environment of competing priorities and change.

The role requires ability to identify risk accurately using appropriate decision tools, and prepare comprehensive, well analysed, and evidence-based written recommendations for delegated decisions in accordance with relevant legislation, national policies and procedures. Discretion and judgement are required in dealing with numerous confidential and sensitive issues.

Position Duties : Case manage and closely supervise providers to ensure risks to consumers are being appropriately managed and that providers comply with their legislative obligations. Where appropriate, use regulatory powers to incentivise changes in provider behaviour and delivery of required actions. Gather and analyse complex data and intelligence from various sources to conduct fair, balanced, and effective risk assessments in line with the Commission's Regulatory Strategy and Risk Framework. Apply sound judgement and expertise to accurately research, interpret and apply complex legislation, information, and advice to inform decision making. Prepare well- reasoned and evidenced-based, analyses, recommendations and regulatory notices that are risk-based and proportionate. Facilitate provider meetings (virtually or onsite) by preparing for engagements, setting milestones, clearly communicating expectations, and gathering information to support outcome delivery. Work collaboratively and liaise with stakeholders, develop and maintain professional relationships, seek information and specialist advice (e.g. legal and / or clinical) on complex or sensitive matters to support unbiased and defensible decisions. Professionally engage, negotiate and influence difficult and sensitive conversations with a provider, other government entities and members of the public. Support the Assistant Director and Director by independently preparing and / or contributing to the preparation of executive reports, briefings or equivalent. Develop, train and mentor new and existing staff to build their knowledge and capability on compliance-related matters. Contribute to the continuous improvement for operational processes and technological enhancements to support compliance activities and team objectives. Position Eligibility Requirements (Selection Criteria) : In-depth knowledge, or the ability to quickly acquire knowledge, of aged care legislation, policy, and regulatory frameworks, such as the Aged Care Act and the Commission's Regulatory Strategy. Strong analytical and problem-solving skills to support well- reasoned recommendations based on evidence. Highly developed written communication skills with demonstrated experience in preparing high quality documents, reports, or regulatory notices. Highly developed interpersonal skills with demonstrated negotiation, conflict resolution and engagement skills with internal and external stakeholders. Ability to work independently under strict deadlines with demonstrated skills in effective time management, working with competing priorities and managing a case load effectively in line with agreed performance measure indicators. Proven experience driving continuous improvement initiatives to improve operational efficiency and compliance. Demonstrate the ability to take ownership of personal and professional development. Demonstrated initiative, self-motivation and resilience with ability to identify practical solutions to problems Role specific requirements : Ability to undertake local and interstate travel when required. Position Notes : Salary offered will be between $96,503 - $108,869 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid. Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies. In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600-words, including what strengths you would bring to the role, and a copy of your CV.

Please complete the application and submit by 6 July 2025 and 11 : 30pm (AEST).

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