Quality Assuarance And Compliance Officer

We are the Arnhem Land Progress Aboriginal Corporation (ALPA) and our mission is to operate successful and responsible businesses emphasising local employment, training, career pathways, customer service, and safety.

Having been in operations for nearly 50 years, from humble beginnings, we have grown to be Australia's largest financially independent Indigenous corporation, employing over 1,000 employees across 27 remote locations throughout NT and QLD. We strive to improve the health, quality of life, and economic development of our members, giving primacy to their cultural heritage, dignity, and desire for opportunity and equality with their fellow Australians.

• About the role

The CDP Compliance Support Officer is primarily responsible for reporting and maintaining documentary evidence of CDP's performance.

Reporting directly to the Performance Support Manager (PSM), this role is pivotal and is required to provide accurate and timely reports on performance of individual sites (which will be measured against the National Indigenous Australians Agency KPI's). In addition to this, the Quality Assurance & Compliance Officer is also required to deliver high quality support to our site teams.

• This position is based in Darwin and will require travel to remote communities. Travel may be by vehicle, small plane, or barge._
• Responsibilities
• Contract administration management
• Delivery of customer service excellence at all times
• Provide the ALPA CDP sites with the required reporting tools in order to increase performance aligned with PM&C KPI's outlined in the funding agreement.
• Report onsite performance weekly and conduct random site audits as directed
• Undertake all necessary processes outlined in the ALPA CDP Performance Operations Manual to ensure the success of the ALPA CDP program
• Document and records management for all CDP activities
• Provide coverage in community when key stakeholders are away
• Skills and Experience
• 3 years' experience in a similar QA&C administration role, with experience working in the CDP ECSN system highly regarded
• Knowledge and experience with CDP and supporting teams to deliver positive outcomes
• Competency with various computer, particularly Microsoft Office Suite of Applications (Word, Excel, Outlook and PowerPoint)
• Excellent communication and interpersonal skills
• Attention to detail and ability to problem solve
• Ability to work in a high-pressure environment
• Ability to travel out to community on occasions to support teams
• Current NT Drivers licence and vehicle
• Benefits
• Competitive base salary
• 5 weeks annual leave
• Major retailer discounts and more! through ALPA+
• Career development opportunities
• Ability to Salary Package up to $15,900PA with additional Meal and Entertainment options
• Free and Confidential access to Employee Assistance Programs
• ALPA is an equal opportunity employer and we encourage people from diverse backgrounds to apply. We also encourage people of Aboriginal and Torres Strait Islander background to apply._