Talent.com
This job offer is not available in your country.
Customer Experience Team Member

Customer Experience Team Member

Winning GroupSydney, Australia
5 days ago
Job description

Permanent full-time opportunity with work-life balance (Monday-Friday, 9am-5pm)

  • In-house training and opportunities to support your career progression
  • Customer service only - no sales targets!
  • About Us

Winning Group is more than just a retailer; we are an Australian and family-owned company that has been helping people create their dream homes for over 116 years. We are industry-leading specialists, from our luxury Winning Appliances, Rogerseller and Spence & Lyda retail showrooms, to our e-commerce platforms Appliances Online, Home Clearance and Andoo which provide 24 / 7 customer support, to our national logistics and installation business Winning Services. We aspire to create the best experiences for our customers, our people, our community and our planet.

  • About the Role

    • As a Customer Experience Team Member, you will work to ensure that all customers have a legendary experience from start to finish when dealing with us. The role also consists of supporting customers to resolve any issues they may have with their products and to discuss our services in addressing them.

  • What your day-to-day might look like
  • Your days will be filled with variety - no two days are the same!
  • Delivering customer service to identify and resolve any product or delivery issues customers may have
  • Providing creative solutions and problem-solving that shows our customers that we're really listening to them and doing right by them
  • Coordinating and logging service calls for customers with third parties such as manufacturers and suppliers
  • Reporting to internal and external parties to make sure any mistakes we find don't happen again
  • Liaising with our Finance and Order teams to process any credits, refunds or sales returns on faulty products
  • Keeping up-to-date with new and existing product knowledge through regular training with our in-house training academy
  • A bit about you
  • A real passion for delivering amazing experiences for our customers
  • Enjoy building rapport with customers and suppliers
  • Excellent verbal and written communication skills
  • Ability to work efficiently under pressure, even when dealing with distressed customers
  • Confident with picking up different computer and technology systems
  • Excellent problem solving skills and a can-do attitude!
  • Why Join Us!
  • Permanent full-time position with a healthy work-life balance (and no late nights!)
  • Ongoing training and development opportunities from our in-house Training Academy, with certified training certificates available for all new employees
  • Supportive team culture with plenty of opportunities for career progression - we're constantly growing and love to promote from within!
  • Great location at our Waterloo Head Office! Our break rooms have a pool table, table tennis, mini golf set and an Xbox, and our kitchen includes state of the art coffee machines to cater for all your caffeine needs.
  • Great starting salary, with a laptop and all necessary work equipment provided
  • Generous product discounts from some of the world's industry-leading, cutting-edge brands such as Smeg, Miele, AEG, Electrolux, V-ZUG, Sub-Zero and more
  • Wide range of employee benefits, including access to over 2000 offers with health and wellbeing partners such as Anytime Fitness, HelloFresh, My Muscle Chef, NIB Health Insurance, Adidas, Under Armour and The Iconic

    • Come join us and learn what it truly means to be 'Winning'.

    Create a job alert for this search

    Team Member • Sydney, Australia

    Related jobs
    Customer Experience Team Leader

    Customer Experience Team Leader

    Eclipx GroupSydney, Australia
    ASX 300 listed financial services organisation • • : .Flexible & hybrid working arrangements • • : .WGEA Employer of Choice for Gender Equality?. Active CERTIFIED Carbon Neutral fleet management organisatio...Show moreLast updated: 7 days ago
    Customer Service Call Centre Team Member

    Customer Service Call Centre Team Member

    OfficeworksSydney, Australia
    Title • • : Customer Service Call Centre Team Member • • : .Location : North Rocks, New South Wales, AU.At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart a...Show moreLast updated: 5 days ago
    Team Member

    Team Member

    Grill'DSydney, Australia
    Grill'd isn't just about nutritious burgers; it's an incredible hospitality experience powered by our vibrant team members. With over 170 locally-minded restaurants nationwide, we're seeking enthusi...Show moreLast updated: 30+ days ago
    Customer Service Team Member

    Customer Service Team Member

    Boost Juice - Liverpool And MerrylandsSydney, Australia
    Boost Juice Liverpool - Team Members • •.We don't want to toot our own horn, but we're kind of a big deal.Our stores smell of rich mahogany (not really. But this has been no easy task, we're loved for...Show moreLast updated: 9 days ago
    Customer Care Team Member

    Customer Care Team Member

    Mane ConsultingSydney, Australia
    Wetherill Park, New South Wales.AU$66000 - AU$74000 per annum + salary package as per skills / experience USD / Year.Salary : AU$66000 - AU$74000 per annum + salary package as per skills / experience.Ou...Show moreLast updated: 11 days ago
    Customer Experience Team Leader

    Customer Experience Team Leader

    Alexander AppointmentsSydney, Australia
    Blacktown Location | Onsite Parking.Work in a collaborative team to meet customer expectations.Fulltime opportunity $70K+ Super. Customer Experience Team Leader • •.This is an exciting opportunity to ...Show moreLast updated: 4 days ago
    Customer Support Team Member [Waxc]

    Customer Support Team Member [Waxc]

    HatchSydney, Australia
    This role is at Commonwealth Bank (not for Hatch) • •.Hatch is supporting Commonwealth Bank to find a great Customer Support Team Member to join their Customer Support team.Hatch exists to level the ...Show moreLast updated: 7 days ago
    Customer Experience Team Lead

    Customer Experience Team Lead

    Cars24Sydney, Australia
    At Cars24, we don't just embrace diversity—we celebrate and support it to create a stronger, more inclusive environment for our employees and customers. CARS24 is a leading global e-commerce platfor...Show moreLast updated: 9 days ago
    Replenishment Team Member - Brookvale Customer

    Replenishment Team Member - Brookvale Customer

    WoolworthsSydney, Australia
    Replenishment Team Member - Woolworths Brookvale CFC.The Footscray Woolworths Customer Fulfilment Centre, has been purpose built to service our online customers. This new look format store provides ...Show moreLast updated: 6 days ago
    • New!
    Inventory Team Member Woolworths Lidcombe Customer

    Inventory Team Member Woolworths Lidcombe Customer

    Woolworths Group LimitedSydney, Australia
    The Woolworths Customer Fulfilment Centre has been purpose built to service our online customers.This new look format store provides greater benefits to our online customers through enhanced range ...Show moreLast updated: 21 hours ago
    • Promoted
    Customer Service Team Member

    Customer Service Team Member

    Bunnings GroupSydney, New South Wales, Australia
    Customer Service Team Member page is loaded.Apply locations Narrabeen Store posted on Posted 2 Days Ago time left to apply End Date : July 4, 2025 (4 days left to apply) job requisition id R050164.J...Show moreLast updated: 8 days ago
    Customer Service Team Member

    Customer Service Team Member

    Solutions PersonnelSydney, Australia
    An international Food manufacturing company have an opening in their friendly customer service team.Must be legally entitled to work full time without any restrictions. Understand and communicate fe...Show moreLast updated: 5 days ago
    Customer Service Team Member

    Customer Service Team Member

    BunningsSydney, Australia
    Join us and experience Bunnings from the other side of the counter!.What's in it for you when you're part of our team : . Team discount at Bunnings and other Wesfarmers brands including Kmart, Target ...Show moreLast updated: 30+ days ago
    Customer Service Team Member - Woolworths Metro

    Customer Service Team Member - Woolworths Metro

    MetroSydney, Australia
    Are you passionate about fresh food, retail and providing exceptional customer service in your local community? This varied and responsible role is perfect for you!. Our aim at Metro is to deliver a...Show moreLast updated: 30+ days ago
    • New!
    Customer Service Team Member - Helping Hospitality

    Customer Service Team Member - Helping Hospitality

    RobandSydney, Australia
    Roband Australia is a leading Australian Manufacturer of Commercial Food Service Equipment located in Sydney's Northern Beaches. The Roband name is instantly associated with quality, innovation, leg...Show moreLast updated: 21 hours ago
    Customer Service Team Member

    Customer Service Team Member

    Allied ExpressSydney, Australia
    STARTING POSITION IS CHULLORA, BUT WE ARE RELOCATING SOON TO A NEW PREMISES LOCATED AT BANKSTOWN AIRPORT / MILPERRA CLOSE TO CHIPPING NORTON / LIVERPOOL • •. We are looking for a Customer Service Represen...Show moreLast updated: 9 days ago
    Customer Service Team Member

    Customer Service Team Member

    Hume Building ProductsSydney, Australia
    With origins from Sydney, our business was founded in 2002 where Hume began supplying to local fit out companies, installers and contractors. From the beginning, we as an organisation have always va...Show moreLast updated: 4 days ago
    Team Leader Customer Experience

    Team Leader Customer Experience

    Georges River CouncilSydney, Australia
    About Georges River Libraries • •.At Georges River Libraries, we foster a vibrant community where people come together to share ideas, knowledge, and experiences. Our inviting spaces provide a range o...Show moreLast updated: 9 days ago