Customer Service Officer / Scheduler

Full-time role for immediate start

• Hourly rate + super + NFP salary packaging
• Supportive onboarding + buddy shifts + formal training
• At Community Vision

our main goal is to enrich lives through care and inclusion and we are not afraid to push the limits to do so. In fact, you could say we are a little different from your regular care provider.

We are on the lookout for an empathic and enthusiastic

you will provide high-quality telephone-based support to Community Vision staff, customers (current and prospective) and their families; including scheduling of customer supports, rostering of support workers and onboarding of new CHSP customers.

With this in mind, we will give you the time and space to build genuine relationships with our staff, customers and their families. In other words

You will be passionate about engaging our staff, customers and their families, and find satisfaction from supporting our customers to maintain their independence at home, access social supports in the community and / or achieve their own personal goals.

will possess a Cert III in Business Administration (or equivalent) and have (at least) two-year's experience in a contact centre / customer service role. Experience working in Disability and Aged Care is preferred, however not essential

You will celebrate diversity and culture, promote wellness and reablement through positive relationship building, respect freedom of expression and the independent decision making of our customers.

You will have availability between 6 : 00am to 6 : 00pm (Monday - Friday), and possess :

Alternatively, call our Customer Service Team Leader; Dee on 1800 968 754 for a confidential discussion.