Service Manager Jamisontown Community Centre

We have a full time permanent role for a

• Service Manager - Client Services_
• to lead a team within our Community Centre Jamisontown. You will be responsible for managing all aspects of the day-to-day operations as well as building a culture of customer-centricity.
• On a day to day basis you will be responsible for;
• Coaching and developing your team,
• Providing advice and continually monitoring all aspects of clients care including care and funding plans, medication and behaviour support, restrictive practices and incident reporting,
• Cultivating and growing close family and carer relationships,
• Building of robust 24 / 7 roster across services,
• Ensure all compliance measures are being met,
• Manage and co-ordinate all site administrative processes and assets,
• Invoicing and administration for NDIS clients,
• Budget management,
• Provide support to the Regional Lead for your region.
• About you

This role would suit someone who thrives on challenge and is ultimately looking to grow their management career. This role reports into a supportive Regional Lead who is interested in building a succession plan and developing your potential to its fullest.

• In addition to this we see you as having;
• Recent successful experience providing high quality services to clients with complex care needs,
• Recent experience in successfully developing and building teams to deliver high quality and client-centric services,
• Highly effective and empathetic communication skills as you will be communicating with your team, client families and a large group of stakeholders on an ongoing basis.
• Ability to develop, plan and implement Individual Lifestyle Plans
• Ability to multi task, meet deadlines and to work effectively under pressure
• Relevant qualifications

In return

• we offer
• Not for profit salary packaging that increases your take home pay + meal and entertainment card.
• Wellbeing benefits such a Fitness Passport which gives you and your family access to a wide choice of fitness facilities close to home and work.
• Afford Rewards - which enables you to purchase discounted vouchers and access exclusive offers with a huge range of retailers, products and services.
• Ongoing paid professional development and training

Our Vision is to provide innovative and flexible high-quality support that will genuinely enhance the lives of people with disabilities, their families and carers.

• It is also a condition of employment that employees who are eligible to receive the COVID-19 vaccination must be fully vaccinated and comply with current COVID-19 booster vaccinations in order to perform duties at any of our workplaces. If you are not medically eligible to be vaccinated against COVID-19,_