Customer Support Account Manager - WA

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Senior Recruitment Consultant | Mining OEMs

Company Overview

A leading OEM in the mining-equipment sector, delivering high-performance crushers, mills and wear-resistant components. The Perth office is a close-knit team of 10, emphasising autonomy, technical excellence and genuine work-life flexibility.

Role Purpose

As the WA Customer Support Account Manager, you will own and develop a portfolio of 5-6 key site-based accounts. Reporting to the Regional Customer Support Manager, you will drive spare-parts sales, after-sales service uptake and enduring customer relationships through proactive engagement, technical support coordination and strategic account planning.

Key Responsibilities

Account Management :

Serve as primary liaison for 5-6 major mining sites across WA

Conduct regular site visits to build trust, diagnose needs and identify upsell / service opportunities

Sales & Quoting :

Prepare and manage quotations, orders and pricing through the company's ERP / CRM system

Meet and exceed quarterly targets for spare-parts revenue and service contracts

Technical Coordination :

Collaborate with field-service teams to resolve on-site issues and optimise maintenance schedules

Ensure parts availability and logistics to minimise downtime

Customer Engagement :

Represent the business at site events, industry forums and customer workshops

Handle customer inquiries and escalations with professionalism and a solutions-focused approach

Portfolio Development :

Maintain accurate account records and sales forecasts

Review performance metrics regularly to inform strategic account plans

Key Requirements

Experience :

4-5+ years in mining-related account management or spare-parts sales

Proven track record with crushers, drill bits, mill liners or similar equipment

Technical Aptitude :

Mechanical curiosity and the ability to communicate effectively with operators and maintenance crews

Competent user of ERP / CRM systems (experience with Epicor is advantageous)

Interpersonal Skills :

Excellent relationship-building and negotiation skills

Resilient under pressure; adept at managing customer feedback and escalations

Work Style :

Highly autonomous self-starter with strong organisational discipline

Flexible to travel across WA (~1-2× per month) and balance office / WFH arrangements

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Industries

Mining

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