Customer Support Account Manager - Wa

1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from CSG TalentSenior Recruitment Consultant | Mining OEMsCompany OverviewA leading OEM in the mining-equipment sector, delivering high-performance crushers, mills and wear-resistant components.

The Perth office is a close-knit team of 10, emphasising autonomy, technical excellence and genuine work-life flexibility.Role PurposeAs the WA Customer Support Account Manager, you will own and develop a portfolio of 5-6 key site-based accounts.

Reporting to the Regional Customer Support Manager, you will drive spare-parts sales, after-sales service uptake and enduring customer relationships through proactive engagement, technical support coordination and strategic account planning.Key ResponsibilitiesAccount Management : Serve as primary liaison for 5-6 major mining sites across WAConduct regular site visits to build trust, diagnose needs and identify upsell / service opportunitiesSales & Quoting : Prepare and manage quotations, orders and pricing through the company's ERP / CRM systemMeet and exceed quarterly targets for spare-parts revenue and service contractsTechnical Coordination : Collaborate with field-service teams to resolve on-site issues and optimise maintenance schedulesEnsure parts availability and logistics to minimise downtimeCustomer Engagement : Represent the business at site events, industry forums and customer workshopsHandle customer inquiries and escalations with professionalism and a solutions-focused approachPortfolio Development : Maintain accurate account records and sales forecastsReview performance metrics regularly to inform strategic account plansKey RequirementsExperience : 4-5+ years in mining-related account management or spare-parts salesProven track record with crushers, drill bits, mill liners or similar equipmentTechnical Aptitude : Mechanical curiosity and the ability to communicate effectively with operators and maintenance crewsCompetent user of ERP / CRM systems (experience with Epicor is advantageous)Interpersonal Skills : Excellent relationship-building and negotiation skillsResilient under pressure; adept at managing customer feedback and escalationsWork Style : Highly autonomous self-starter with strong organisational disciplineFlexible to travel across WA (~1-2× per month) and balance office / WFH arrangementsSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionIndustriesMiningReferrals increase your chances of interviewing at CSG Talent by 2xGet notified about new Account Manager jobs in Perth, Western Australia, Australia.Perth, Western Australia, Australia 1 week agoAccount Executive - Independents SA, WA, NTWelshpool, Western Australia, Australia 1 month agoPerth, Western Australia, Australia A$130,000.00-A$150,000.00 5 days agoPerth, Western Australia, Australia $220,000.00-$3,000,000.00 3 weeks agoPerth, Western Australia, Australia 4 days agoPerth, Western Australia, Australia A$85,000.00-A$95,000.00 1 week agoPerth, Western Australia, Australia 1 week agoKey Account Manager, Rare Disease (SA / WA)Perth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 1 week agoBentley, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 5 days agoClaremont, Western Australia, Australia 2 months agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 2 days agoPerth, Western Australia, Australia A$7,000.00-A$7,000.00 4 days agoPerth, Western Australia, Australia A$110.00-A$130.00 1 week agoPerth, Western Australia, Australia 1 month agoPerth, Western Australia, Australia 1 week agoMount Lawley, Western Australia, Australia 3 weeks agoPerth, Western Australia, Australia A$90,000.00-A$90,000.00 3 weeks agoPerth, Western Australia, Australia 2 months agoPerth, Western Australia, Australia A$120,000.00-A$140,000.00 1 day agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 2 weeks agoPerth, Western Australia, Australia 1 week agoPerth, Western Australia, Australia 2 weeks agoKwinana, Western Australia, Australia 3 months agoPerth, Western Australia, Australia 1 week agoSubiaco, Western Australia, Australia 2 weeks agoWelshpool, Western Australia, Australia 6 days agoWe're unlocking community knowledge in a new way.

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