Customer Service Advisor

time left to apply End Date : July 25, 2025 (18 days left to apply)

job requisition id R18680

Job Focus

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, supportive team environment? At WEX, we’re looking for a Customer Services Advisor to join our dynamic team and help power our fuel card and payments solutions across Australia.

As a key member of our Customer Service team, you’ll play an important role in supporting our account and cardholders — ensuring every interaction is handled with care, clarity, and confidence.

As a Customer Services Advisor, you’ll play a pivotal role in supporting and strengthening our customer relationships.

Job Responsibilities / tasks

Responding to customer inquiries via phone, email, fax, or mail—resolving queries with professionalism and care

Delivering first-contact resolution wherever possible, or escalating issues quickly when needed

Maintaining accurate and up-to-date customer records in our card management and CRM systems

Managing billing or service-related complaints and following up to ensure satisfactory outcomes

Supporting account maintenance including card cancellations, reissues, and updates

Educating customers on procedures, product benefits, costs, and usage policies

Promoting WEX products and proactively identifying opportunities to reduce customer churn

Logging competitor insights and customer feedback to support product improvement

Participating in continuous improvement initiatives to enhance team processes and service delivery

Meeting individual and team KPIs, including call quality, resolution time, and customer satisfaction

What We’re Looking For

We’re seeking someone who brings energy, empathy, and a commitment to delivering exceptional service. You’ll thrive in this role if you have :

A strong customer focus – consistently delivering outstanding experiences across all communication channels

Clear and confident communication skills – both written and verbal, tailored to diverse audiences

Resilience and self-awareness – able to manage challenging conversations and support your own wellbeing

Adaptability in a fast-paced environment – comfortable with change and able to multitask effectively

Attention to detail – accurate in handling customer data and following procedures

Team-oriented mindset – collaborative, positive, and committed to shared success

Comfort working in a structured, metrics-driven environment – with goals tied to service levels, call handling, and quality

Bonus Skills (Not Required but Great to Have)

Experience with Salesforce, Google Workspace, and the Microsoft Office Suite

Previous experience in a call centre, customer service, or shared services environment

A continuous improvement mindset – always looking for ways to enhance service quality or team processes

About Us

WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments.

With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses.

We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here .

WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace.

Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through ourReasonable Accommodation Request Form .

This form is for accommodation requests only and cannot be used to inquire about the status of applications.

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