Administration Officer

Permanent Part-Time Job Share - Minimum 3 & Up to 5 days a Week

About Us

Western Private Hospital (WPH), is a boutique private hospital servicing the West of Melbourne with the provision of acute services, which has 62 inpatient beds.

WPH's facilities include four Operating Theatres, CSSD, Day Stay Unit, Day Oncology Unit, Eleanor Overnight Ward for CCU, HDU & Surgical patients, Cardiac Catheter Laboratory, Specialist Consulting Suites, Nuclear Medicine Department and supported by pathology, pharmacy, radiology and radiation therapy services.

About the Role

The role is responsible for providing reception and administrative support to the Nuclear Medicine / PET Centre team to provide excellent patient care and oncology imaging services to Western Victoria.

You are the first point of contact at the PET Centre, responsible for

• ensuring patients feel comfortable and are clear on the process of their visit

providing exceptional customer service to referrers

ensuring all patient information is up-to-date and accurately recorded

billing patient accounts and submitting online claims to Medicare

report distribution and liaising with other imaging / pathology providers to source outside reports

with training) handling referrals and scheduling bookings

This is a permanent part-time position working between 3 to 5 days a week as part of a job sharing arrangement across Monday to Friday with working hours ranging between 8am-6pm. Some weeks may be more days as required during increased activity and to cover leave.

In this dynamic role you will also be required to fulfil other appropriate administrative or secretarial type duties to support clinical staff within the Department, including the PET Centre Manager, Nuclear Medicine Technologists and Nurses.

About You

You are empathetic and have well-developed communication and interpersonal skills.

You are able to handle the fast pace and multiple demands of this position by being able to prioritise tasks appropriately with a positive attitude and strong work ethic.

You are able to work autonomously with mínimal supervision.

You have a genuine interest in expanding your knowledge.

Selection Criteria

Personable and patient friendly with an empathic and attentive personality

Demonstrated high attention to detail and able to follow work procedures and processes

Willingness and ability to learn and complete new tasks and the flexibility to embrace changes

Sound knowledge of medical terminology (or enthusiasm to learn)

Excellent time management skills & the ability to prioritise workload under pressure

High level professional, efficient and effective communication and interpersonal skills

Medical software experience, including proficiency with patient management systems such as WebPAS and Genie, as well as a Radiology Information System (RIS) such as Karisma, Promedicus, CRIS or other similar systems is highly desirable

We are looking for a stable long term applicant with a strong work ethic to join us. This is an excellent opportunity for someone looking to work with a highly regarded healthcare provider. You will be part of a team that are passionate about what they do and the difference that they make every day.

Fantastic people, inclusive workplace culture, supportive management

On-the-job orientation, training and support

Close proximity to public transport and subsidised car parking

Access to a range of health & well-being initiatives, staff discounts and benefits

Everyone who joins Western Private Hospital

Must provide a National Police Check conducted within the previous 6 months and evidence of Australian Residency / Full Working Rights

According to the role, WPH may require a Working With Children Check

WPH is committed to a diverse and inclusive workplace and to ensuring a safe environment for children and young people. We encourage individuals of diverse backgrounds including but not limited to those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse and LGBTQIA+ community and people with disability to apply.

Only successful applicants shortlisted for interviews will be contacted.

We will not accept unsolicited CVs from recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CVs sent directly to line managers.