Customer Support Specialist - Administration

Customer Support Specialist - AdministrationAdd expected salary to your profile for insights

Join Our Team at White Wolf Constructions! White Wolf Constructions, an insurance repair builder prioritising quality and care in everything we do, is seeking a skilled and experienced Customer Support Specialist to join our expanding team based in our Caringbah Office.

About Us : Founded in 2009 by professionals in carpentry and construction, we are passionate about construction and helping people. We pride ourselves on delivering the highest quality service and workmanship. Partnering with some of Australia's largest insurance companies, our reputation is built on excellence and continuous improvement. Join WWC to be part of a company dedicated to being the best and bringing out the best in our team.

The Opportunity : Role : Customer Support Specialist

Reporting To : Claims Manager

Key Responsibilities : Incoming call and email managementLiaise with stakeholdersLiaise with building / construction and maintenance sub-contractorsMaintain customer relationshipsAssist with office facilitiesProvide support to business teamsCustomer Service : Deliver exceptional service with excellent written and oral communication skills.Build strong relationships and effectively resolve challenges.Competitive salary based onexperience, modern office, uniform.What We Offer : Passionate Leadership : Our management leads by example.

Experienced Team : Work alongside seasoned professionals in a cohesive environment.

Advanced IT Platforms : Utilise bespoke systems designed for our industry.

Comprehensive Support : Our head office team supports all aspects of insurance repairs.

Continuous Learning : Collaborate with industry experts for ongoing development and improvement.

Empowered Workforce : Strong leadership supports and empowers staff to excel daily.

Who We Are : We work as a team (The Wolfpack)We are loyal to each other and the business.We care about what we do, and all involved.We are strong & determined.Our Values : QualityIntegrityProfessionalismSafetyAccountabilityHow We Behave Toward Each Other : PositivityConsiderationTrustWhat is Essential : Customer service knowledgeAbility to work individually and in a teamWillingness to learnSupportive, safe, and encouraging workplace cultureCompetitive remuneration package based on experienceIndividual KPIs with incentives and bonus structureYearly performance reviewsEmployee referral programsCAT / Event bonus structuresSeamless induction, professional development, and learning opportunities.Modern office facilities and resources"Pursue Excellence with White Wolf Constructions".

Apply now to be part of our dynamic team!

How do your skills match this job? How do your skills match this job?Sign in and update your profile to get insights. Your application will include the following questions :

Do you have experience in a role which requires relationship management experience? Which of the following statements best describes your right to work in Australia? How many years' experience do you have in the construction industry? How many years' experience do you have as a Customer Support Specialist? Do you have customer service experience? Which of the following Microsoft Office products are you experienced with? Do you have data entry experience? Are you willing to undergo a pre-employment medical check? To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

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