Aps3 Client Service Officer

On behalf of a Government Agency, we are looking for APS3 Client Service Officer(s) based in Melbourne. This is a 6 month assignment working full time in the office, Monday to Friday, 37.5 hours per week.

• As the APS3 Client Service Officer you will;
• Provide a direct service to clients, including the veteran community and providers to support the delivery of medical, allied health or dental treatment, home care services and community nursing.
• Organise provision of rehabilitation aids and appliances
• Process client reimbursements for medical expenses privately incurred and manual health payment
• The above duties may involve;
• answering telephone queries from contracted health providers as rostered and ad hoc (call centre environment phone queues)
• processing requests for treatment and exercising delegations where appropriate
• preparing routine correspondence and articulate written determination letters that are clear to ensure clarity of decisions
• capturing and recording data
• checking eligibility for reimbursements
• liaising with internal staff
• To be considered for this role you will demonstrate;
• Experience in administration, call centre and / or customer / service delivery environment
• Ability to pick up IT systems
• Strong organisation skills and the ability to manage competing priorites
• Strong communication skills
• To Apply

As this role is with a Government Agency, applicants are required to be Australian Citizens.

Note : You may be required to provide evidence of your COVID-19 vaccination status.