Retail Collections Officer

These are our values and not only what we stand by but what we stand for. We believe in empowering people. We create and deliver solutions. We give back to community. We think differently and we do it better. Our innovative spirit has driven us to continually evolve and deliver solutions to our dealers and our community and made us a business that our people are proud of and proud to work for.

At John Deere Financial, you'll make what isn't possible today, tomorrow's reality. Our financial products and services are helping our key partners secure the best innovative technology and products to enable others to be smarter about how they use the land. Working with the latest technology, collaborating with the best and brightest in the field, expanding your knowledge and honing your skills-all are key components of the John Deere team.

• Why Join Us?

At John Deere Financial, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the support to think outside the box and the advanced tools and technology that foster innovation and achievement.

We are a Global company that truly values its people and provides a broad range of benefits which include a competitive remuneration package, flexible working, social activities, health and safety programs and ongoing training and development opportunities along with other Benefits like

• Friendly and inclusive company culture where wellbeing of our employees is at the forefront of everything we do.
• A mature outlook on flexible work arrangements which allows you to truly balance work and life.
• Professional Development (Higher Education, Training & Memberships)
• 14.5% Super if you choose to go with John Deere Mercer Super Plan
• Paid Parental leave - 16 Weeks for new parents
• Annual Leave loading
• Purchase Leave & Paid Community Leave

Position : Retail Collections Officer

Job Grade : 05

Hiring Manager : Mark Saunders

• The Opportunity

At John Deere Financial (JDF), we believe in building strong customer relationships throughout the lifecycle of our services. We are seeking a dedicated Retail Collections Officer to join our Collections team. In this role, you will focus on understanding customer requirements and resolving past due accounts while providing exceptional service. Your proactive approach will help identify patterns and issues, driving collaboration for process and system improvements.

• Role Objectives
• Maintain effective relationships with retail customers and our dealership network by addressing their account needs throughout the loan lifecycle.
• Collect past due accounts, including advanced past dues, using effective telephone negotiation techniques to preserve lender / customer relationships.
• Evaluate customer credit reports, analyze past payment habits, and assess the validity of customer information statements.
• Respond to and resolve complex escalated service issues and requests.
• Approve deferrals, contract rewrites, refinances, novations, and substitutions within prescribed guidelines.
• Ensure compliance with JDF's Due Diligence and AML requirements.
• Coordinate repossession of equipment with Area Sales Managers, John Deere dealers, or repossession vendors, and manage the sale of repossessed equipment in conjunction with dealers and auction houses.
• Assist in coordinating collection activities with appropriate dealer and company personnel to protect JDF assets and take the correct course of action.
• Provide backup and support for other customer-related tasks as required by the department.
• Assist in problem-solving, training, and mentoring less experienced team members.
• Identify process improvement opportunities to enhance the overall Customer and Dealer Experience.
• Undertake various other duties, including special projects as needed.
• About You

You are a self-motivated, results-focused individual with a keen attention to detail. In addition, you have :

• Advanced collections skills with a strong background in credit assessment.
• Basic to advanced credit skills and understanding of credit underwriting.
• Proven negotiation experience and customer relationship management.
• Solid attention to detail and a results-focused mindset.
• Self-motivated and able to work independently.
• Previous collections experience is essential.
• Basic understanding of accounting principles (e.g., journals).
• Quick learner who is well organized and proactive.
• Ability to identify and implement process improvements effectively.

If you have the experience outlined above, and the passion to succeed, we would love to hear from you!

Applications for this position will close at close of business

• January 13, 2025
• John Deere believes in the power of diversity in the workforce and we and are committed to creating an inclusive environment for all employees.
• John Deere Australia is proud to be recognised by Divers