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Collections Officer

Collections Officer

Yarra Valley WaterAustralia
4 days ago
Job description

Join a team who cares about your career

  • Utilise your developed collection and debt recovery experience
  • Intensive training and development provided
  • Ability to work from home once training is completed

We have an exciting opportunity for an individual who is passionate about assisting others and solving problems.

This is a

  • full-time permanent
  • with an expected commencement date of
  • 11th March
  • where you would be provided with comprehensive training over a 4-week period. Training will be provided on site in our
  • Mitcham office
  • and is designed to ensure that you are fully equipped to assist our customers confidently. Following the training period, work from home flexibility will be offered in a hybrid model whilst working a rotational roster between
  • 8am to 5pm Monday to Friday
  • About Us
  • We're on a mission to create a brighter future, where you can be a change maker at the actual source. We're one of Australia's largest water utilities with over 30% of Victoria's population relying on us for their essential water and sanitation services.

    Our award-winning culture fosters an inclusive, collaborative, and flexible environment that enables our people to thrive. Here, you'll be inspired and challenged to grow alongside us.

    We're committed to reconciliation and supporting the self-determined role for Traditional Owners / Custodians in water and land management.

  • The role
  • About you
  • Passionate about customer service and love talking to people from all walks of life in a professional capacity.
  • Enjoys the opportunity to solve problems - previous experience in debt recovery.
  • Values the connection with the customer and showing empathy to their personal circumstance and sensitivity to hardship.
  • Thrives on accuracy and keeping customer records up to date.
  • Able to adapt, show resilience and work proactively.
  • Ability to explain complex information to diverse audiences in verbal and written form.
  • Tech savvy and able to use multiple software platforms simultaneously.
  • What we offer
  • Starting salary is $58,197.36 plus 12% superannuation.
  • Salary increases occur annually, in addition to an annual increment based on performance.
  • Work from Home Allowance of $650 upon successful completion of training.
  • Supportive, friendly team environment, within a vibrant culture-focussed on encouraging and achieving.
  • Dedicated to building & developing your career - ongoing coaching & training to assist you in your development with a view to long term career opportunities across the business.
  • Flexibility for real. Our people are empowered to design their days with their teams. Read our hybrid playbook HERE.
  • Laptop and headset provided.
  • 14 weeks paid parental leave.
  • 15 personal leave days per year
  • Onsite parking, canteen, social events, skill-sharing and networking opportunities
  • To read more about our benefits and culture, read our employee handbook

  • HERE
  • Did you know?
  • How to apply
  • Applications should include a supporting Cover Letter and Resume.

  • Closing date
  • Wednesday 29 January 2025
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    Collection Officer • Australia

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