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Reservations Manager - Fixed Term 12 Months

Reservations Manager - Fixed Term 12 Months

FAIRMONTSydney, NSW, Australia
3 days ago
Job description

Company Description

Join a hotel that is a member of the Accor network, which brings together more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations. We believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, smile, and action contributes to creating a positive and memorable impact for our customers, colleagues, and the planet. Together, we embody responsible hospitality.

Step into the heart of Sydney’s iconic Accor Flagship Hotels in Darling Harbour and be part of something extraordinary. At Novotel and Ibis Sydney on Darling Harbour , we offer more than just a career—we offer a dynamic, world-class hospitality experience.

Home to over 780 rooms , the iconic Ternary restaurants, bars, and conferencing spaces , and a team of passionate professionals, our dual-branded complex is one of the largest and most vibrant hotel operations in Australia. As part of the global Accor network, you’ll gain access to industry-leading training, travel perks, and career pathways in a company that truly believes in its people.

Job Description

We are seeking a highly motivated and detail-oriented 12-month Fixed-term Reservations Manager to join our dynamic team at Novotel & Ibis Sydney on Darling Harbour. As a Reservations Manager, you will lead the Reservations team and play a critical role in creating the perfect stay for each guest. You are a natural leader who thrives in a team environment and possess strong organisational and time management skills with an impeccable eye for detail.

Your key duties include :

  • Supervising, supporting, and training Reservations Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guests
  • Ensuring familiarity with the reservations system, all tiers of the rate structure, occupancy, and property features to maximise occupancy at every opportunity
  • Working closely with the Director of Revenue and Operational teams on revenue maximisation across all distribution channels
  • Preparing yearly forecasts of occupancy and revenue in conjunction with management
  • Ensuring open communication with the Reservations Team regarding bookings concerns
  • Opening and closing room types, rates, and allotments to maximise revenue and occupancy
  • Assisting in rate strategy development and implementation to meet property and company goals
  • Preparing and following monthly objectives to increase occupancy and revenue
  • Collaborating with the Sales team to ensure clear communication between departments
  • Providing additional support to sister properties when needed

Qualifications

  • Previous leadership experience in hotel reservations is highly desirable
  • Ability to work with multiple stakeholders in a fast-paced environment
  • Strong computer and systems skills, preferably in Opera Cloud
  • Unwavering commitment to providing exceptional guest experiences
  • Positive energy, attention to detail, and results-driven attitude
  • Excellent communication, negotiation, problem-solving, and networking skills
  • Natural leadership skills with a proven track record in team development and motivation
  • Additional Information

  • Opportunity to be mentored by the Senior Leadership Team
  • Access to the Accor Academy for learning and earning
  • Incredible Accor Heartist Benefits, including discounts on food, beverage, and accommodation worldwide
  • Access to our Employee Assistance Program
  • Note : This is a 12-month fixed-term position. The job posting is active.

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    12 Month Fixed Term • Sydney, NSW, Australia

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