We have an exciting opportunity for a
- Membership Manager
- to join our club in Kings Park, reporting into the General Manager, in this role you will be passionate about Member Retention and Customer Service, manage all aspects of member retention and our Member Concierge (Reception) team.
- Why?
- We offer a spectacular club environment
- You will work for an organization with a team orientated culture
- We offer flexible working hours
- Access to the clubs facilities
- About the Role
In this full time role, you will primarily be responsible for attracting and retaining members with every call and interaction you have while providing membership administration support to ensure that membership payments are made and maintained.
You will be responsible forMembership Retention and achieving set targets / KPIsManaging the Reception / Member Concierge TeamMember Experience in collaboration with the Sales TeamContributing to Club Leadership Team and to a positive cultureDebt collection; and membership based administration; andBeing a Brand Ambassador for the Next Gen Product.While this role is predominantly a Monday to Friday role, this role requires flexibility of working weekends if and when required.
To be successful in this role you will haveStrong customer service and problem solving skills;Well-developed negotiation and objection handling skills;Experience working in a team environment;A passion for the health, fitness & lifestyle industry;Well-developed communications skills;Previous experience in a sales / retention based role would be advantageous;Reporting capabilities and Excel know-howAn excellent track record working with KPI's, targets and sales goals;Excellent objection handling and closing skills;The ability to take ownership and be a problem solver;Highly motivated, with high energy levels; andHigh level verbal communication skills with ability to build rapport.If you're looking for your next opportunity and want to work with a great team and within beautiful 5 star facilities, then this role is for you!
Please noteFlexible hours and days (7 days a week) along with occasional interstate travel are required for this roleProof of right to work in Australia documentation will be required to be presented at the first interviewWorking with Children Check is mandatory for this roleWe are inviting direct applicants only