Customer Service Coordinator

Pendle Hill Location

Hybrid Working once fully trained

70K + Superannuation

About your new employer :

West Recruitment is proud to be partnering with a leading name in the medical and healthcare space. They have a diverse product range from sports injuries to chronic conditions, and they pride themselves on exceptional service, quality, and care. Based in Pendle Hill, this business is undergoing exciting growth, offering a collaborative, inclusive, and purpose-driven environment.

About your new role :

This is a busy, customer service role, however, patience and empathy will be key! You will be a key part of a small, supportive team focused on creating positive customer experiences.

Your day-to-day will involve :

• Responding to customer inquiries via phone, website, and email
• Processing and invoicing orders accurately and efficiently
• Troubleshooting and resolving product or service concerns
• Maintaining accurate records in the CRM system (Salesforce)
• Collaborating with sales and operations to ensure smooth service delivery
• Acting as a trusted point of contact and delivering service that delights
• You’ll be the go-to person who thrives on helping customers, solving problems, and making sure every interaction leaves a lasting impression.

About you :

You’re someone who genuinely enjoys helping others and takes pride in delivering great service. You are proactive, organised, and happy juggling multiple tasks at once. Ideally, you will bring :

What’s in it for you :

If you demonstrate a patient and empathetic approach and meet the above criteria, please click the Apply Now button. A consultant will be in touch with shortlisted candidates to discuss the opportunity further.