Customer Service Coordinator (Invoicing Support) - Melbourne

Job Summary : We are seeking a detail-oriented Customer Service Support Staff to assist the Customer Service Managers and upcoming iMRO (Integrated Maintenance, Repair and Overhaul) transition in a dynamic general aviation environment. This role is a 24-month contract and involves customer invoicing, providing administrative support, and ensuring smooth coordination between departments to enhance customer satisfaction and operational efficiency.

Job Responsibilities :

• Assist Customer Service Managers with daily administrative tasks and customer interactions.
• Coordinate communication between internal departments and external customer regarding service updates, invoice status, maintenance schedules, and warranty programs.
• Maintain and update customer records, work orders and service documentation and support the preparation of reports and other customer related documents.
• Generate, review and process customer invoices accurately and in a timely manner.
• Ensure accurate recording of labor, parts and other costs associated with aircraft maintenance services by working closely with the CSM and Maintenance Manager.
• Work closely with the finance department to resolve any discrepancies related to billing and payments
• Communicate with customers regarding invoice details, payment terms, and account status
• Monitor outstanding invoices and follow up on overdue payments when necessary
• Support the Customer Service Manager in upselling opportunities in the areas of maintenance, parts, warranty and other associated programs that provide value to the customer.
• Responsible for participating in the Service Center safety culture.

Qualifications :

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