Field Applications Engineer - QLD

Description

Enphase Energy is a global energy technology company and a leading provider of solar battery and electric vehicle charging products. Founded in 2006 our innovative microinverter technology revolutionized solar power making it a safer more reliable and scalable energy source. Today the Enphase Energy System enables users to make use save and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world with more than 80 million products shipped across 160 countries.

Join our dynamic teams designing and developing nextgen energy technologies and help drive a sustainable future!

About the role

Provide handson technical expertise customer training system design and field support throughout the installer networks. Collaborate with Enphase engineering sales and product teams to deliver system integration and a superior customer experience for installer networks across Queensland and throughout ANZ.

Who you will do

• Collaborate closely with the Sales Team providing technical expertise to support product adoption and customer success.
• Communicate customer technical requirements clearly to Product Management and Development teams ensuring customer feedback is integrated into ongoing improvements.
• Lead and support technical product adoption programs working in partnership with customers and internal stakeholders.
• Execute New Product Introduction (NPI) activities in the field ensuring seamless integration with existing customer systems.
• Develop and deliver comprehensive documentation including design guides line diagrams standard BOMs technical briefs best practices and training materials in collaboration with team members.
• Provide specialized support for complex system designs working closely with engineering and customerfacing teams.
• Coordinate and conduct field testing and feedback collection for new hardware and software in a teamoriented environment.
• Partner closely with Customer Support and Field Services teams to ensure outstanding customer experience and swift issue resolution.
• Foster a collaborative work culture by sharing knowledge best practices and solutions within the broader technical and sales teams.

Who you are and What you bring

Employee Benefits :

Relocation and Visa requirements :

We will NOT be reviewing any international candidates.

Applicants MUST hold a current New Zealand Work Visa (or similar) or be eligible to work in New Zealand as sponsorship is not available. Applicants may be eligible for relocation.

Key Skills

Active Directory,Technical Documentation,Windows,On-Site Support,Test Equipment,Linux,Internet,Preventive Maintenance,Technical Assistance,Troubleshoot,Problem Resolution,Setup,hardware,Technical Support,UNIX

Employment Type : Full-Time

Department / Functional Area : Sales

Experience : years

Vacancy : 1