Service Manager

Job Description

Location : Alexandria Sydney

Salary Package : $110k - $130k Super

Role Highlights : Newly created leadership opportunity with a growing national facilities & property business. Step into a fast-paced team-oriented environment where youll have autonomy influence and impact.

Role Overview

This is a newly created role reporting directly to the General Manager who has been in your shoes. Its come about because growth demands it - and because the GM needs to focus on strategy not just the where you come in.

Youll lead a dynamic team of Service Team Leaders and Schedulers who handle a high volume of work orders across metro regional and remote areas for major national clients. Your role will be to guide mentor streamline and elevate - making sure the right jobs are done right at the right time every a unique mix of people leadership operational oversight and client delivery. Its about setting the standard driving improvement and building trust - with clients and with your team.

If you thrive in a collaborative quick-thinking customer-focused environment this could be your next step.

Responsibilities

• Oversee service operations across scheduling subcontractor coordination KPIs and service delivery
• Lead a team of Team Leaders and Service Schedulers (10)
• Identify performance gaps and drive team development mentoring and coaching staff
• Partner with compliance and other internal teams to deliver service excellence
• Ensure SLA / KPI targets are met or exceeded for major national clients
• Oversee and approve quoting and invoicing processes ensuring accuracy and profitability
• Be the point of escalation for operational queries resolving issues with confidence and urgency
• Pull and interpret service performance data to identify areas for continuous improvement

Candidate Profile

Youre a natural people leader with a strong grasp of facilities trade services or operations - and a genuine passion for developing teams and delivering service excellence. Youve likely been in a Service Manager Contract Manager or Operations leadership role and youre ready to take ownership of a function that truly makes a difference to clients.

Were looking for someone whos confident personable and humble. You lead by example roll up your sleeves when needed and communicate with clarity and calmness. You know how to build rapport but also when to hold the line.

Youll bring :

Culture & Benefits

This is a tight-knit team with great energy - where people help each other out back each other and want to do things better every day.

Its not corporate or rigid. Its real collaborative and fast-moving.

They live and breath their values humble hungry and honest.

Youll be stepping into a leadership role that matters to the business to the clients and to the people you lead.

If this sounds like you please send your resume by clicking the apply link below. The reference number for this role is CD58738. Please allow for 3 - 5 working days for us to process all the applications. All applicants will hear back from us either via email or a telephone call.

Required Experience :

Manager

Key Skills

Restaurant Experience,Kitchen Experience,Dealership Experience,Food Safety Experience,Management Experience,Auto Service Management,Maintenance,Operations Management,Cash Handling,Leadership Experience,Supervising Experience,Automotive Service

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 110000 - 130000