Customer Care Team Leader - Trade Store - Carole Park QLD

Customer Care Team Leader - Trade Store - Carole Park QLD

Blackwoods Springfield Lakes, Queensland, Australia

Customer Care Team Leader - Trade Store - Carole Park QLD

Blackwoods Springfield Lakes, Queensland, Australia

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

YOUR OPPORTUNITY

Are you ready to grow your long term management career with us? A unique opportunity has become available to lead our close knit

YOUR OPPORTUNITY

Are you ready to grow your long term management career with us? A unique opportunity has become available to lead our close knit Trade Store team in Carole Park QLD !

As our new Customer Care Team Leader no two days will be the same, and we're looking for someone who is a confident leader and communicator. This role will see you working hands on in store to support, coach and mentor the team, manage the smooth and efficient running of the Trade Store, and drive exceptional customer service experiences for our clients.

Our supportive management will provide you with all the training you need to be set up with success from the beginning!

Your Key Responsibilities Include, But Not Limited To

• Act as a role model by leading, coaching and mentoring our Trade Store team
• Conduct regular performance development discussions and planning meetings with all direct reports to clearly identify targets, as well as opportunities for career development and succession planning
• Support and work collaboratively with other key stakeholders across the business to drive outstanding service for our customers
• Pro-actively look for ‘better ways of working’ and implement and integrate process improvements in line with the overall business strategy
• Work in store with the team to provide exceptional customer service, managing customer requests, sourcing parts, and ETA’s on backorders
• Manage daily stock replenishment / stock rotations / stocktakes, as well as general housekeeping and maintenance of showroom displays

What You'll Bring To The Role

Culture & Benefits

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including :

NEXT STEPS

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today. We will be contacting suitable candidates as we receive them.

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Retail Office Equipment

Referrals increase your chances of interviewing at Blackwoods by 2x

Get notified about new Customer Care Team Lead jobs in Springfield Lakes, Queensland, Australia .

Brisbane, Queensland, Australia 1 week ago

Crestmead, Queensland, Australia 2 weeks ago

Customer Care Call Centre Manager - Aspley / Virginia

Aspley, Queensland, Australia 3 weeks ago

Brisbane City, Queensland, Australia 3 weeks ago

Brisbane, Queensland, Australia 1 month ago

Brisbane City, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 2 days ago

Herston, Queensland, Australia 3 weeks ago

Brisbane, Queensland, Australia 5 days ago

Brisbane, Queensland, Australia 3 days ago

Brisbane City, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 1 week ago

Ormeau, Queensland, Australia 1 month ago

Brisbane City, Queensland, Australia 2 weeks ago

West End, Queensland, Australia 1 week ago

Eight Mile Plains, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia $71,150.00-$78,951.00 4 weeks ago

Rocklea, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 3 days ago

Brisbane City, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 1 month ago

Fortitude Valley, Queensland, Australia 2 days ago

Brisbane, Queensland, Australia 2 months ago

Brisbane, Queensland, Australia 2 weeks ago

Brisbane, Queensland, Australia 3 weeks ago

Brisbane, Queensland, Australia 1 week ago

Brisbane, Queensland, Australia 5 days ago

Brisbane, Queensland, Australia 2 days ago

West End, Queensland, Australia 2 days ago

Brisbane, Queensland, Australia 1 week ago

Eagle Farm, Queensland, Australia 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr