Customer Service Manager

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207 Bannister Road Canning Vale Western Australia 6155

About Us

At Valmont, we create vital infrastructure that helps keep our roadways safer, connects communities and enables a more resilient and reliable power grid. Our work in renewable energy helps generate cleaner, more sustainable power. And we increase agricultural productivity by helping growers produce more with less. In short, our work makes life better.

HR Products, a Valmont Company, has grown into one of Australia’s largest wholesale irrigation distributors with an extensive dealer network across the country. Manufacturing, imports and distributes quality automatic irrigation equipment for agricultural, golf course, sports turf, landscape and home watering systems throughout Australia.

How You Will Contribute

We are currently seeking an experienced Customer Service Manager to join our HR Products division in Canning Vale on a full-time basis.

Reporting to the State Manager, you will be responsible for leading our WA-based customer service operations. In this role, you’ll drive service excellence, strengthen customer relationships, and play a key role in business success across the region.

• Lead the WA customer service team to manage inquiries, orders, and issue resolution from RFQ to order release.
• Build strong relationships with key customers and stakeholders to ensure satisfaction and repeat business.
• Collaborate with sales, manufacturing, logistics, and finance to ensure smooth order processing and timely delivery.
• Use CRM systems (Phocas, QAD) to maintain accurate customer data and support service strategies.
• Resolve complex customer complaints promptly, escalating when needed to maintain trust.
• Drive continuous improvements to boost customer experience, team performance, and operational efficiency.

About You

Why Valmont Industries?

To apply, please include your resume and cover letter in your application.

When you join our team, you become part of a passionate group dedicated to changing lives and conserving resources around the globe. Our products and services make a difference. Join us, and BUILD YOUR WORLD.

All successful applicants will be required to undergo pre-employment checks including a medical.

Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Machinery Manufacturing, Industrial Machinery Manufacturing, and Farming

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