Customer Service Manager

About the Role

In this pivotal leadership role, you'll elevate service standards, deliver front line operations, and drive occupancy outcomes. As the key point of contact for residents, staff, and stakeholders, you'll lead with clarity, resolve issues with care, and ensure seamless daily operations. If you’re driven by people, performance, and purposeful impact, this is your chance to lead where it matters most.

At a Glance, You Will

• Champion a warm, professional front desk experience – solve problems fast, exceed expectations, and set the tone for resident care.
• Own the leasing journey from enquiry to move-in. Convert leads, maintain high occupancy, and support business growth.
• Recruit, train, and mentor our Customer Service and Residential Advisor team. Foster collaboration, lift performance, and lead by example,
• Deliver meaningful resident experiences through events, support, and the Residential Life Program – making UniLodge feel like home.
• Maintain high standards across safety, policy compliance, and reporting, while supporting continuous improvement in line with UniLodge’s values and procedures.

Skills & Experience :

To Be Successful In This Role, You Will Need

• Unrestricted Work Rights in Australia.
• Proficient with technology and confident in administrative systems.
• Excellent communication skills and professional presentation.
• Demonstrated leadership experience within hospitality or a UniLodge setting.
• Experience in hotels or accommodation, with a focus on delivering standout guest or resident experiences

Benefits :

• Inclusive Culture – Collaborate with a diverse and engaging team
• Voice Your Opinions – Share feedback in annual surveys and connect on Viva Engage
• Company-funded Flu Vaccinations – we’ve got your back during flu season
• General Referral Bonuses - Up to $1,000 AUD / NZD for successful referrals
• Travel Perks – Access exclusive rates at Essence Hotels & Apartments

Why the UniLodge Living Group :

UniLodge is the leading student accommodation provider across Australia and New Zealand, with a growing portfolio of 130+ properties. We offer real opportunities to develop your career, make an impact, and help shape the future of student living.

Take the next step in your career and lead our frontline team to service excellence!

Apply now with your cover letter and resume and continue to develop your career with us. #J-18808-Ljbffr