Call Centre Associate

As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Full-time Monday-to-Friday.

Reporting to the Customer Engagement Team Leader, your responsibilities will include :

• Demonstrate a superior customer service capability - prioritising the customer experience at all times
• Provide personalised customer service of the highest level, building rapport for sales and general enquires
• Assist existing customers through their building journey
• Ensure best practice customer experience initiatives, aligned with company policies and values at all times
• Use effective questioning and exceptional listening skills to identify and respond to the needs of customers, escalating priority issues requiring specialised attention
• Utilise CRM and other systems to capture leads, schedule tasks, send communications, along with day to day operational duties
• Build sustainable relationships of trust through open and interactive communication with customers and stakeholders
• Achieve personal and team KPI targets

Metricon will offer you :

Full-time, Monday-to-Friday