Customer Service Representative

Join MSWA as a Customer Service Representative and support people with neurological conditions through WA's most exciting fundraising campaign!

16th June, 2025

Join MSWA’s Largest Lottery Campaign as a Customer Service Representative

Are you a customer service, sales, or fundraising superstar? Ready to be part of one of WA’s biggest and most impactful campaigns? MSWA is expanding our dynamic contact centre team, and we’re looking for enthusiastic individuals to help us deliver incredible results.

This is a casual position, based in our Belmont Office with flexibility of shifts to suit your lifestyle and needs!

What you'll be doing

• Answering calls, emails, and messages with warmth and professionalism
• Promoting MSWA’s lottery products and encouraging donations
• Hitting sales targets and celebrating team wins
• Solving problems and making customers feel valued
• Keeping accurate records and staying sharp with ongoing training
• You love engaging with people and have experience in customer service, sales, or fundraising (experience in lottery ticket sales is a plus!).
• Comfortable using computer systems and quickly adapting to new tools.
• You’re motivated to meet or exceed sales targets and help us raise funds for a meaningful cause.
• NDIS Clearance : You’ll need to have NDIS clearance or be willing to obtain it.

Why MSWA

Flexible Hours : Perfect for students who have recently finished their studies, individuals on a gap year, those needing flexible hours between travels, or parents looking for work during school hours.

Convenient Belmont Location : Easy access with plenty of parking available.

Career Growth : MSWA values its employees and offers a great opportunity for career progression.

Salary packaging : As a not-for-profit organisation, we offer generous salary packaging options—currently up to $18,500 can be packaged to cover living expenses, mortgage payments, or car leasing, meaning you pay less tax on your income!

Other benefits : We also offer generous leave policies, discounts with major retailers, and the opportunity to do challenging and rewarding work every day.

Meaningful work : Above all, you’ll be part of MSWA’s purpose to empower Western Australians living with neurological conditions to live their best lives.

Who we are

MSWA’s purpose is to empower Western Australians with neurological conditions to live their best lives. Our lotteries and raffles have been an integral part of life in WA for over 30 years, helping thousands of supporters win incredible prizes while raising funds for vital services.

Sound Good? Here’s What Happens Next

We know your CV doesn’t tell the whole story. That’s why we’ve partnered with VERVO to create a skills assessment , so you can show us what you’re capable of!

Once you apply, you will be asked to complete the assessment and if you hit the mark, you will be asked to attend an assessment centre / interview in person.

Apply For Job

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