Customer Service Representative

The Customer Service Representative is a key member of the Customer Service team who will provide end to end key account management to our internal and external customers.

This is a largely autonomous role designed for a self-motivated individual who will go above and beyond to ensure our customers have experienced the highest standard of service.

Duties Included but not limited to :

• Customer service : _
• Ensure prompt and accurate processing of sales orders, order changes or cancellations
• Receive and action enquires from customers in relation to sales orders, delivery dates, stock availability, product information
• DIFOT management
• Manage Open Orders Report and Proactively advise customers of delays
• Updating Customer information using Master Data
• Sales
• Quoting / Sell Price enquires
• Supporting Sales Team with Sales / Customer Information
• Pricing - updating and maintaining customer pricing in SAP
• Communicating Customer Feedback / Business Risks to Sales Team
• Administration
• Scanning
• Reception / Mailing / Greeting Visitors
• Skills and Experience : _
• Mandatory
• Excellent interpersonal & Communication skills
• SAP experience highly regarded
• Proficient Computer and Typing skills
• Excellent attention to detail and problem-solving skills
• Desirable
• Internal sales
• Manufacturing industry experience
• CSMT Experience
• Export Experience

The post Customer Service Representative appeared first on Labourpower.