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Customer Service Representative
All Green Nursery And Garden (Hoppers Crossing)Melbourne, Australia13 days ago
Job descriptionCORE RESPONSIBILITIES Provide exceptional customer service to ensure our overall objectives are met. Maintain strong relationships with existing customers. Ability to take 50 - 120 calls per day. Engage with customers to gain and understanding of their requirements and then directing them to the relevant department within the business to provide further expertise (e.g. Bulk quotes, Plant quotes) Processing sales. Development of product knowledge to be able to provide advice on add-on products or alternatives and to be able to remain confident in responding to customer questions. To engage with customers in a professional way that promotes increasing revenue opportunities, sales effectiveness and builds positive brand awareness. Promote in house customer incentive programs, Meeting departmental KPIs Ensuring departmental non-negotiables are adhered to. Ensuring Business Non-Negotiables are adhered to. Participate in ongoing Customer Sales training. Liase with other departments in a professional manner to ensure customer needs are met. Reporting to Customer Sales Supervisor and Sales Team Leader. ABOUT YOU Previous experience in sales Previous experience in a call center environment Ability to deliver excellent Customer Sales skills. Have high computer literacy skills. Have ability to multi-task. Have excellent communication skills (written and verbal). Have an ability to work in a fast-paced environment. Have excellent time management and organisation skills. Have high attention to detail skills. Have a passion for learning. Have a positive can-do attitude and work well within a team. Must be available to work weekends occasionally if required. Job Type Casual
Pay : $26.00 - $30.00 per hour
Expected hours : 10 - 38 per week
- Benefits
- Employee discount
- Employee mentoring program
- Referral program
- 8 hour shift
- Day shift
- Morning shift
- Overtime pay
- Experience
- Inbound call centre : 1 year (required)
- Outbound call centre : 1 year (required)
- Customer service : 1 year (required)
- Australia (required)
Schedule :
Supplemental pay types :
Work Authorisation :
Work Location : In person
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Customer Service Representative • Melbourne, Australia
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