Customer Service Representative

Introduction : Orikan is a world-class provider of a complete range of parking technology solutions that support real communities.

From meters, maintenance and sensors to infringement management, digital permits, smart payment applications, compliance and analytics : we provide a one-of-a-kind, industry-leading suite of services and solutions.Description : Key Responsibilities : Acting in accordance with policies, procedures and legislative requirements (i.e.

privacy) to provide professional, accurate and timely customer service to the public and clients predominantly relating to the processing of infringements and permitsFacilitate the clearance of debts by providing relevant payment options for finalisation of infringement notices, and encouraging customer payments through all relevant payment optionsAdvising the public of their rights and obligations under the relevant ActsProviding advice in relation to Council processes to members of the public, financial counsellors, caseworkers, solicitors, police officers, and council staffAccurate data entry of call summary into the CRM to create case history after each callSkills and Experiences : What we are looking for : Strong Customer Service orientationGood communication skills both written and verbalProfessional approach and good phone manner especially when dealing with the difficult or distressed clientsWell-developed negotiation, problem solving and decision making skillsAbility to use multiple computer systems simultaneouslyEnergetic and enthusiastic with an ability to work autonomouslyCall centre experience is desirable

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