Strategic Delivery Manager

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Creativity for All

Adobe is a place where exceptional people work - don't just take our word for it, our employees have recently voted us #1 on the Great Place to Work list for the 10th consecutive year!

We're proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help continue to build your career.

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee, and community engagement.

We know that people are the differentiator in our business, and that's why we want to meet you.

The Opportunity

The Ultimate Success offering is a service that supports the Adobe Digital Experience and Digital Media product suite. These services are used to proactively maintain healthy technical structures and reactively triage issues as they arise.

This outstanding opportunity allows you to be at the forefront of Adobe's innovative solutions, ensuring our clients receive world-class support and service. You will play a key role in maintaining and improving the technical integrity of our products, ensuring they perform exceptionally well at all times.

What You'll Do

As a Strategy Delivery Manager, you will be dedicated to understanding our customers' specific needs and goals. Your role will involve enabling sales execution for the Ultimate Success product and guiding our delivery teams with precision and agility. By doing so, you will help them focus on serving our end customers quickly and efficiently. We aim for flawless implementation of strategic internal initiatives and the timely delivery of solutions that exceed our customers' expectations.

You will have a significant impact in determining and successfully implementing strategies that align with our clients' ambitions. Your proven ability to navigate and manage complex technical landscapes will ensure that our delivery teams can compete effectively and deliver unparalleled results.

Serve as the regional Ultimate Success delivery team point of contact and drive global knowledge management of processes, reporting goals and internal system usage.

Provide centralized service to Sales Specialists in your region to ensure consistent and customized messaging.

Facilitate weekly sessions to review sales pipeline, blocking issues, key priorities, and provide internal system and reporting roadmap.

Collaborate with internal teams to facilitate the smooth transition of Ultimate Success Delivery initiatives. Collaborate with colleagues to identify and implement strategies that improve efficiency and align with business objectives.

Ensure all requirements for internal systems, tools, processes, and reporting are funneled into the internal operations teams. Own gathering business requirements and contribute to global prioritization needed to implement the changes and maintain global standardization.

Act as the key contributor into our internal enablement and change management framework. You will help craft the internal messaging and enablement plan so it represents the needs in your region to support the service offering.

Work closely with the Resource Management Office regarding any staffing needs and / or processes to ensure timely flow of work to support flawless execution of services.

What You Need To Succeed

10 years of experience building and completing scaled global technical teams and / or internal operations teams.

Experience in operations management and / or vendor management.

Experience working with and presenting to executive leadership.

Knowledge of Adobe technologies and products.

Knowledge of the enterprise technology sales process.

Expertise in taking complex business challenges and / or solutions and structuring and presenting them in a way that delivers insights and is meaningful for the target audience.

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel in