Talent.com
This job offer is not available in your country.
Customer Service Representative

Customer Service Representative

HotdocMelbourne, Australia
1 day ago
Job description

Role Purpose & Context

At HotDoc, our purpose is to enable the best possible patient experience for everyone in Australia. We're passionate about building products that have a real impact on patient health outcomes and delivering services that support the growth and sustainability of Australian healthcare.

Role Purpose & Context

At HotDoc, our purpose is to enable the best possible patient experience for everyone in Australia. We're passionate about building products that have a real impact on patient health outcomes and delivering services that support the growth and sustainability of Australian healthcare.

As a Customer Service Representative at HotDoc, you will be the first point of contact for our users, providing essential support across phone, chat, and email channels. You'll handle Level 1 inquiries, ensuring that each interaction reflects our commitment to excellent customer service. Additionally, you'll assist with some administrative tasks, contributing to the smooth operation of our customer support function. Your role is vital in ensuring that our users have a positive experience from their very first interaction with HotDoc. Millions of Australians rely on HotDoc every month, and working with us offers the opportunity to improve the healthcare experience for 1 in 3 Australians.

Unique Value of the Role

As a Customer Service Representative , you will play a critical role in representing HotDoc's commitment to high-quality service. You'll gain hands-on experience in a fast-paced environment, learning the ins and outs of customer support and administration. This entry-level position offers a unique opportunity to build foundational skills that are essential for career growth in customer service and beyond.

Key Accountabilities

Responding to Level 1 customer enquiries via phone, chat, and email, ensuring timely and accurate responses. Triage level 2 enquiries and escalate these to higher level support. Providing exceptional customer service by actively listening to customers' needs and addressing their concerns. Managing and prioritising a variety of tasks, including handling multiple inquiries simultaneously. Assisting with routine administrative tasks such as data entry, document management, refund management and email handling. Contributing to a positive team environment by collaborating with colleagues and sharing knowledge. Continuously seeking feedback to improve personal performance and customer satisfaction.

Experiences, Capabilities & Qualifications

Required Experience, Capabilities & Skills

Strong verbal and written communication skills. Demonstrated ability to manage time effectively and multitask in a fast-paced environment. Basic technical skills, including familiarity with customer service software and Google Suite A genuine interest in helping others and providing excellent customer service. High attention to detail with a focus on accuracy in all tasks. Strong adherence to company procedures and processes. Ability to adapt to new processes and changes quickly. Is a positive contributor to their team environment. Willingness to learn and grow within the role. No specific qualifications required; customer service or administrative experience preferred

Why Join HotDoc?

Impact millions of lives by improving healthcare experiences Collaborate with a passionate and driven team Contribute to meaningful projects with real-world impact Enjoy a dynamic, supportive, and inclusive work environment Hybrid workers can enjoy the flexibility to work from home and work from our Melbourne CBD Office. Access to our free Health & Wellbeing Programs Access to a generous L&D and book budget Parental leave program including 12 weeks paid primary caregiver pay & 6 weeks paid secondary caregiver pay. 3 x HotWeeks per year with company wide events & activities in the office for all remote and hybrid staff Access to 8 EAP sessions per year through Uprise. Access to Career & Strengths coaching with our in-house L&D Coach. Dedicated Manager training & Leadership Coaching Program for developing leaders.

HotDoc is a place where you can be you.

Our people are at the heart of HotDoc. We are an employee first company and recognise that we can't provide a great patient experience, if we don't look out for our employees.

We celebrate diversity at HotDoc and we encourage applications from all backgrounds, communities and industries, and are

committed to having a team that is made up of diverse skills, experiences and abilities.

If you would like to find out more about how we celebrate diversity, please visit $50,000-$60,0000 pro rata per annum

Working Requirements

This position is Full Time Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at HotDoc by 2x

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 3 weeks ago

Southbank, Victoria, Australia 2 weeks ago

West Footscray, Victoria, Australia 1 day ago

Heatherton, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Cremorne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 3 weeks ago

Keilor East, Victoria, Australia 2 weeks ago

Cremorne, Victoria, Australia 3 weeks ago

Southbank, Victoria, Australia 2 weeks ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

J-18808-Ljbffr

Create a job alert for this search

Customer Service Representative • Melbourne, Australia

Related jobs
Customer Service Representative

Customer Service Representative

Easy Airport ParkingMelbourne, Australia
Do you enjoy a fast-paced environment? Are you a customer service superstar?.We are an airport parking provider, located in Tullamarine seeking an experienced customer service.Duties will include b...Show moreLast updated: 3 days ago
Customer Service Representative

Customer Service Representative

SMAART RecruitmentMelbourne, VIC, AU
Our client is a recognised leader in the sporting industry, representing premium golfing brands such as Titleist and FootJoy , and they are looking for a dedicated Customer Service Representat...Show moreLast updated: 23 days ago
Customer Service Representative

Customer Service Representative

Options Consulting GroupMelbourne, Australia
Customer Service Experience is Paramount.Our client, a subsidiary of a European multinational, is a leader in the manufacture, distribution, and reconditioning of packaging for bulk liquid handling...Show moreLast updated: 9 days ago
Customer Service Representative

Customer Service Representative

Allan Hall HrMelbourne, Australia
Generous profit share scheme - reap the benefits of lucrative employee rewards.Outstanding progression and career development opportunities. Full time permanent position - located in Dingley VIC.Are...Show moreLast updated: 8 days ago
Customer Service Representative

Customer Service Representative

Zervi AustraliaMelbourne, Australia
We are looking for a new Customer Service Representative with experience working with customers to come and join our rapidly growing business. Razorback 4x4 / Zervi Australia run online retail and who...Show moreLast updated: 1 day ago
Customer Service Representative

Customer Service Representative

Bosch GroupMelbourne, Australia
With a proud history dating back 136 years, the Bosch Group now employs roughly 400,000 people across 165 countries.As a leading IoT company, Bosch offers innovative solutions for smart homes, smar...Show moreLast updated: 5 days ago
Customer Service Representative

Customer Service Representative

PumaMelbourne, Australia
YOUR MISSIONTo support front end KA & FA sales force in delivering profitable, sustainable market share and net sales growth by offering reliable, relevant and competitive service levels to assigne...Show moreLast updated: 10 days ago
Customer Service Representative

Customer Service Representative

Jaycar ElectronicsMelbourne, Australia
Join to apply for the Customer Service Representative role at Jaycar Electronics 4 days ago Be among the first 25 applicants. Join to apply for the Customer Service Representative role at Jaycar Ele...Show moreLast updated: 12 days ago
Customer Service Representative

Customer Service Representative

Denbigh Community CenterMelbourne, Australia
As one of our Customer Service Representatives, you are the first point of contact for all visitors to the facilities.Championing the values, you will play a pivotal role in our world class custome...Show moreLast updated: 5 days ago
Customer Service Representative

Customer Service Representative

OnefortyoneMelbourne, Australia
Location • • : Box Hill Office, Melbourne, VIC, AUS • •Applications close • • : 12 September 2024OneFortyOne is a trans-Tasman business that owns and manages softwood plantation forests and operates sawmills...Show moreLast updated: 1 day ago
Customer Service Representative

Customer Service Representative

Electra CablesMelbourne, Australia
Electra Cables is a leading supplier of electrical cables, accessories and components in Dandenong South, Victoria.We are currently seeking a dynamic and customer-oriented Customer Service Represen...Show moreLast updated: 12 days ago
Customer Service Representative

Customer Service Representative

HmpsMelbourne, Australia
We are currently seeking a Customer Service - Outbound specialist with exceptional customer service skills to join our customer service team in Heidelberg, Victoria. You will be primarily responsibl...Show moreLast updated: 10 days ago
Customer Service Representative

Customer Service Representative

Coadys PersonnelMelbourne, Australia
Our client is a global leader in their field of fashion & accessory retail products.Boasting over 70 years of excellence, this is an exceptional opportunity to join their Customer Service team who ...Show moreLast updated: 8 days ago
Customer Service Representative (Customer Service

Customer Service Representative (Customer Service

Vineyards Management GroupMelbourne, Australia
As a Customer Service Representative, you build the energy and excitement in our company.You help us learn from each customer interaction, so that we can evolve our products and services.Nothing gi...Show moreLast updated: 1 day ago
Customer Service Representative

Customer Service Representative

Morgan ConsultingMelbourne, VIC, AU
We’re partnering with a standout business that genuinely puts its customers and team first.This is a perfect opportunity for a confident, solutions-focused. Customer Service Representative.If you're...Show moreLast updated: 28 days ago
Customer Service Representative

Customer Service Representative

AIAPL Acquire Intelligence Australia Pty. Ltd.Melbourne, VIC, AU
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to suppor...Show moreLast updated: 4 days ago
Customer Service Representative

Customer Service Representative

The Recruitment CompanyMelbourne, Australia
Leading electronic payment technology company, who have been providing payment solutions for more than 30 years, are looking for an energetic Customer Service representative to join their fast pace...Show moreLast updated: 5 days ago
Customer Service Representative

Customer Service Representative

Sigma Resourcing Pty LtdMelbourne, Australia
Month Contract - will be extended / lead to permLocated in Essendon FieldsA leading electronic payment company, who have been providing payment solutions for more than 30 years, is seeking an energet...Show moreLast updated: 21 days ago
Customer Service Representative

Customer Service Representative

Regency Fireplace ProductsMelbourne, Australia
Established in 1979, Regency Fireplace Products, the flagship brand of FPI Fireplace Products International Ltd.We are headquartered in Delta, British Columbia and employ over 400 people across Nor...Show moreLast updated: 3 days ago
Customer Service Representative

Customer Service Representative

Red EnergyMelbourne, Australia
Customer Service Representative • •.Exciting times are head as we are growing our Customer Solutions Team!.As part of the Customer Solutions team, you will be the first point of contact for all of ou...Show moreLast updated: 5 days ago