Customer Service Specialist

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Customer Service Specialist

Primary Location : West Perth, WA, AU

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date : 07 / 03 / 2025

Only those with full working rights in Australia need apply and we make note this role is offered as a 12 month fixed term contract arrangement and is not a permanent opportunity at this time.

Who we are?

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise.

Our Global Organisation strives on positive change to our World by offering sustainable solutions for their Mining equipment. Our people are highly motivated, self-automated and driven.

Our culture

Our values of high ambition-always, customer in centre, getting it done together and being open and honest guide our everyday decisions and way of working. They are the guiding principles we expect everyone to act accordingly, and we believe that by living our values we will build a common, thriving culture.

Introduction to Role :

Responsible for quotation and order open backlog management for the entire quotation and order life cycle.

Main Responsibilities :

• Courteous, efficient handling of customers enquiries. Reply to customers within the same day. Quotation for standard parts issued to customer within 48 hours.
• Responsible for quotation and order open backlog management for the entire quotation and order life cycle.
• Responsible for order expediting and feedback to customer.
• Support to Specialist Order Execution when requested and at times when workload and enquiry rate is high in Order Execution team.
• Handling inquiries, Quotations, Sales orders and Customer Claims.
• Implements quality assurance and quality control documentation in accordance with Metso supply quality standards and procedures.
• Use telephones and other voice to voice platforms e.g. Teams as well as CRM system e.g. Salesforce, to reach out to customers and service local and global operations teams to gain updates, confirmations, liaise issues and proactively drive excellent customer experience.
• Actively participate in weekly team meetings and updates. Co-ordinate meeting with Site Account Managers to discuss upcoming shutdowns, events, customer experience.
• Own the customer day-to-day relationships.
• Undertake ongoing necessary training to become competent and resourceful.
• Experience using SAP
• Able to collaborate with external and internal stakeholders
• Proven customer handling skills and a customer satisfaction focus
• Detailed understanding of quotation and order fulfillment processes
• Working knowledge of verbal and written English
• Basic understanding of relevant technologies
• The ability to build professional relationships with key stakeholders at all levels of the business
• Excellent time management skills, the ability to multi-task
• The ability to prioritise urgent enquiries and work towards a deadline
• The ability to self-manage and work independently as required

We understand that some highly capable candidates might hesitate to apply for a role unless they meet every listed qualification. If you're excited about this role, we encourage you to apply even if you don't meet all the requirements. You may be the right candidate for the role.

What's in it for you

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.

Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.

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