Ict Vendor Manager

About BDO

At BDO Australia, our why is 'empowering people, realising possibilities'.

We focus on hiring and developing exceptional talent to deliver a wide range of audit, tax, and advisory services.

About The Role

The ICT Vendor Manager oversees relationships with technology vendors, ensuring contract fulfillment and performance metrics are met.

This role involves strategic planning, procurement, and execution to optimize vendor performance and mitigate third-party risks.

You'll be part of a supportive team with flexible work options, based in any major Australian city.

Key Responsibilities

Develop vendor management strategies and maintain operational relationships at all levels.

Create and implement procurement strategies for ICT goods and services aligned with organizational goals.

Manage tender processes, including RFI, RFQ, and ITO.

Establish policies, standards, and frameworks for vendor governance and service monitoring.

Lead and evaluate vendor relationships, including contract negotiations, renewals, or terminations.

Handle contract variations responding to business needs.

Monitor vendor performance against SLAs and KPIs, conduct reviews, and provide feedback.

Engage proactively with vendors to resolve operational issues and conflicts.

Implement escalation procedures for issue resolution.

Collaborate with internal teams to align vendor services with business objectives.

Identify cost-saving and process improvement opportunities.

Improve procurement processes and ensure compliance with policies, security, and regulations.

Manage vendor and contract documentation, especially for cloud services.

Encourage innovation and service improvements with vendors.

Develop policies for supplier selection and vendor benchmarking.

Skills Required

Strong negotiation and contract management skills.

Excellent communication and interpersonal skills.

Analytical and problem-solving abilities.

Leadership skills to mentor and develop team members.

Teamwork and collaboration skills.

Understanding of IT service management principles.

Qualifications And Experience

Bachelor's degree in IT, business management, or related field.

At least 5 years experience in vendor management or procurement in an IT environment.

Proven expertise in developing vendor management frameworks and processes.

Strong stakeholder relationship skills.

Ability to manage multiple priorities and deadlines effectively.

Why BDO?

Joining BDO means being part of a growing, market-leading firm with opportunities across diverse sectors and services.

Our culture promotes access to mentors, professional growth, and a wide array of benefits, including health, wellbeing, social, and financial perks.

We support work-life balance with flexible leave options and community involvement through our BCaring program.

We are committed to learning and development, underpinned by our core values : One, Bold, Human, Heart, and Strive.

Recognized as an Inclusive Employer and Employer of Choice, we celebrate diversity and inclusion.

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