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Operations Manager

Operations Manager

Power House RecruitmentSydney, Australia
6 days ago
Job description

Great Salary on offer!

  • Macquarie Park location
  • Equal opportunities workplace!
  • Macquarie Park, Sydney, Full Time, Operations Manager

Powerhouse Recruitment have been exclusively appointed to secure a Operations Manager for a car hire company that provides accident management and replacement vehicle services to clients across Australia.

This exciting opportunity has arisen for a driven individual to join as a senior member of the management team.

  • This exciting role involves
  • This is an end-to-end role that will see you draw on a broad technical and commercial skill set. As Operations Manager you will take on implementing the right processes and practices across the organisation, you and your team will always be looking for ways to engage employees and make the workplace more effective and efficient.

    As the Operations Manager, you will be responsible for influencing customer satisfaction, increasing revenue and overseeing operational effectiveness and quality. You will supervise State, Regional and Accident Management Managers to ensure operational success and increased profitability. You will be working alongside various key functions and areas of responsibility within the business including : Fleet Distribution and Maintenance, Finance, Sales, Marketing, Legal, HR and Administration.

    Reporting directly into the General Manager, this role will involve regular interaction with the other senior managers of the team.

  • General Responsibilities & Expectations
  • Increases operational efficiencies by selecting, orienting, training, coaching, counselling, and directing your team; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; developing incentives; cultivating a climate for offering information and valuing opinions and providing educational opportunities.
  • Implement the company's strategic plan by advising on priorities and recommending objectives.
  • Improve operational management systems, processes, and best practices
  • Ensure all operations are carried on in an appropriate, cost-effective way
  • Assist the company's launch into new regions and cities.
  • Recruit, train and supervise staff
  • Find ways to increase quality of customer service
  • Help promote company culture that encourages top performance and high morale.
  • Provide monthly progress reports to the General Manager.
  • What you'll need to succeed
  • Good at multi-tasking and dealing with conflicting priorities while managing expectations of key stakeholders.
  • Must be organised, accurate and have exceptional attention to detail
  • Proactively and creatively rethinks processes to adapt to the nature of the business
  • Ability to work autonomously with a mínimal need for guidance while also investing in the cohesion and development of the finance team
  • Strong interpersonal and communicational skills
  • Well organised and confident of meeting deadlines
  • Technical knowledge of business systems
  • An analytical mind
  • High numeracy and literary skills
  • The ability to work to a deadline with a sense of accuracy and urgency
  • Excellent verbal and written communication skills\Addressing operational concerns and issues, monitoring overall customer satisfaction
  • Developing and implementing operational procedures and policies
  • Analysing training needs / requirements
  • Required - Bachelor's degree in Operations Management or related field
  • Preferred - master's degree in Business or Operations
  • 10+ years in commercial role with demonstrated experience in a multi-site management at State or National Level
  • In return we will offer you
  • A great career path within the organisation
  • An Equal Opportunities Workplace
  • Great team environment
  • What you need to do now
  • Only short-listed applicants will be contacted.

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    Manager • Sydney, Australia

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