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Salesforce Business Analyst
SensesWAPerth, Australia5 days ago
Job descriptionIdentify and resolve data issues, duplication, and sync errors across various systems Maintain strong governance on user access, field usage, and change control processes Lead cross-functional projects to improve efficiency and system performance Develop and maintain clear documentation, training materials, and best practices Act as a strategic advisor on Salesforce-related decisions and future-state system design Improve business performance through Tableau reporting and dashboardingKey Responsibilities1. Engage with internal stakeholders to understand business challenges, define solutions and provide guidance on system requirements to drive organisational improvements Conduct discovery workshops, gather user stories, and document functional requirements using JIRA Translate business needs into Salesforce solutions using standard and custom functionalities Design data models, business processes, and user experiences within the Salesforce ecosystem Configure Salesforce Service Cloud and other relevant modules Create and manage objects, fields, workflows, validation rules, flows, process automation, and reports / dashboards Conduct testing (UAT, regression testing, and system validation) to ensure proper system functionality3. Train end-users and business teams on new Salesforce features and best practices Develop training materials, user guides, and documentation tailored to internal users Provide post-implementation support and ongoing system enhancements Serve as a trusted advisor to internal and external stakeholders, recommending improvements and innovations aligned with NDIS and NFP trends and regulations4. Manage escalated incidents and service requests to ensure timely resolution, monitoring and addressing performance and availability issues and escalating to development team where appropriate Assist the Salesforce team with day-to-day Salesforce administrative functions including user account setup and maintenance, permissions and sharing rules, password resets, data updates via Data Loader, building and running adhoc reports Manage the system change process alongside the development team including coordinating testing activity, ensuring quality outcomes are delivered and stability of the systems are maintained Work closely with various stakeholder groups, business units and user groups to drive uptake and embed usage Actively explore process improvements and ways of increasing efficiency Support activities aligned with major Salesforce enhancementsQualifications & Skills National Disability Insurance Scheme Worker Screening Clearance in accordance with the National Disability Insurance Scheme (Practice Standards—Worker Screening) Rules 2018 5+ years of experience as a Salesforce Consultant, Business Analyst, or Administrator working with Salesforce solutions Strong knowledge of Salesforce architecture, automation tools (Flows, Process Builder), and data management Salesforce Administrator certification strongly preferred Experience with Sales Cloud, Service Cloud, Experience Cloud, managing complex approval flows, opportunity structures, and integrations Ability to gather requirements, create user stories, and translate them into technical solutions Excellent problem-solving skills and ability to translate business needs into scalable Salesforce solutions Excellent communication and active listening skills, with the ability to engage both technical and non-technical stakeholders Strong problem-solving skills and ability to manage multiple projects simultaneously Knowledge of the NDIS and how Services are priced and delivered Ability to support end user training via multiple formats Highly motivated – solution focused and responds to challenging priorities with a sense of urgency and pace Ability to effectively present information in one-on-one and small group situations to users and other employees of the organisation Required to travel or work across and / or be located at any of the SensesWA locationsWhat's nextClick 'Apply Now' and upload your CV (no more than 3 pages).Applications close on 13 July 2025 but applications will be assessed as they are received, and appointments may be made before the closing date.For further information about the application process, please contact our recruitment team on welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability, refugee status and members of the LGBTQIA+ community.Senses WA is an Equal Opportunity Employer that values and encourages social and cultural diversity.Role TypeCompany OverviewAt SensesWAour vision is a community whichembraces and respects uniqueness and diversity and where a person with disability has equal opportunity to aspire and achieve.
SensesWA is a leading not for profit organisation with over 128 years of history in providing disability services in Western Australia.
We work with people of all ages with a range of disabilities, with a focus on sensory impairment and sensory processing challenges, and strive to provide support that is holistic, person centered and culturally inclusive.As a Business Analyst / Salesforce Functional Specialist, reporting into the Transformation Lead.
You will play a critical role in helping a 130 year old NDIS Community Care Provider leverage Salesforce to improve processes, drive stakeholder engagement, and own internal service management.
You will work closely with various internal and external stakeholders to understand business needs, design tailored Salesforce solutions, configure the platform, and own the roadmap of additional feature adoption.This role requires a strong understanding of Salesforce capabilities, NDIS operations, and bring able to drive and communicate through an empathetic change management approach.
You will act as the bridge between our external partners, internal salesforce users and other technical teams, ensuring that solutions align with NDIS requirements and industry best practices.As our Salesforce Business Analyst you will work as part of our dedicated Salesforce support team to ensure we are maximising the efficiencies and capitalising on the full features and benefits of Salesforce across our various business units.What will I be doing?
- Own the day-to-day management and long-term evolution of Salesforce features and Use Cases as it relates to being the central hub of our business's operations
- Partner with internal teams to translate business needs into technical solutions within Salesforce
- Manage and optimize automation, flows, and integrations with connected systems (e.g.
billing, reporting, document generation)
Business Analysis & Solution Design
Stakeholder Engagement & Change Management
Ad Hoc Requirements
Our purpose is to assist individuals of all ages with disability, who meet SensesWA eligibility criteria, to meet their goals and aspirations through the provision of contemporary and responsive services.
We expect all our employees, volunteers and students to commit to our core values to support our achievement of our vision.
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Salesforce Analyst • Perth, Australia
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