Senior Systems Analyst - Salesforce

The Senior System Analyst will optimise MSWA's Salesforce platform, providing support, system management, & driving user adoption & project success.

04th February, 2025 Empower Lives as a Senior System Analyst – Salesforce at MSWA

At MSWA, we're dedicated to empowering Western Australians with neurological conditions to live their best lives. We're on the lookout for an experienced Senior System Analyst – Salesforce to join our Technology Services team and help us optimise the user experience across our Salesforce platform.

In this hands-on role, you will :

Provide Expert Support : Offer technical guidance and ongoing support for all MSWA Salesforce users, ensuring a seamless, user-friendly experience. Drive System Improvements : Manage and enhance our Salesforce environment, including configuration, customisations, deployments, and integrations with third-party applications. Lead Change Management : Oversee Salesforce release cycles, implement system updates, and manage change processes to ensure the platform is always running smoothly. Collaborate Across Teams : Work closely with internal stakeholders to identify opportunities to improve business processes and ensure the platform meets user needs. Ensure Data Integrity : Maintain high standards for data quality and security, implementing clean-up procedures and validation rules. Lead User Adoption : Support training and documentation efforts to ensure smooth onboarding and increased adoption of Salesforce across the business. Contribute to Strategic Initiatives : Participate in the planning and delivery of Salesforce-related projects, ensuring alignment with MSWA's broader organisational goals. What can you expect? You'll be a key player in a dynamic and supportive Technology Services team, working alongside stakeholders across MSWA to enhance and maintain a platform that is central to our operations. You'll be involved in a variety of exciting Salesforce projects, ensuring the platform remains stable, scalable, and user-friendly.

A bit about you… With at least five years of hands-on Salesforce administration experience, you're skilled in managing complex Salesforce environments, particularly with Sales & Service Cloud. You have deep expertise in user management, workflows, automation, and Apex programming. You're a clear communicator, able to engage stakeholders at all levels, and you're passionate about driving user satisfaction and system improvements. Experience with integrated applications like OwnBackup, Skedulo, and Docusign is a bonus, and any additional Salesforce certifications will be highly regarded.

To thrive in this role, you must have : Salesforce Certified Administrator. Salesforce Certified Advanced Administrator. At least 5 years of hands-on experience with Salesforce, including system administration and custom development. Strong problem-solving skills and the ability to engage stakeholders across all levels of the organisation. Experience with Salesforce-related third-party integrations is highly desirable.

• Note : We are open to discussing remote working options
• And the benefits? As a not-for-profit organisation, we offer generous salary packaging options—currently up to $18,500 can be packaged to cover living expenses, mortgage payments, or car leasing, meaning you pay less tax on your income! We also offer generous leave policies, discounts with major retailers, and the opportunity to do challenging and rewarding work every day. Above all, you'll be part of MSWA's mission to empower Western Australians living with neurological conditions to live their best lives.

Sound good? Apply now—we can't wait to meet you! Need assistance with your application? Drop us a line at

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