Tech Bar Support Consultant

LDK Seniors' Living vision is for every senior Australian to be treated with Love, Decency & Kindness in their ageing journey. Our core values of Love, Decency & Kindness underpin our culture and guide every aspect of everything we do for our residents and our team members. All LDK villages combine the best part of retirement living and aged care to deliver our unique One Move Promise® - our guarantee that once our residents call LDK home, they will never have to move again.

• About Amberfield

LDK Seniors' Living's newest premium village, Amberfield, is located on Cotter Road in Weston, in Canberra's inner south. It is a short driving distance to Yarralumla, Curtin and Woden town centre. Amberfield will feature 370+ homes, comprising of apartments, sky villas, and villas. Residents will enjoy resort-style living, with first-class amenities on-site including a restaurant, cafe, bar, greengrocer, theatre and beauty salon. along with a wellness centre offering a gym, indoor pool, and private health consultation rooms. Thoughtfully designed outdoor spaces include a dog park and eco park.

• About the Role

We're looking for a motivated, customer-focused and innovative IT technician. The IT Tech Bar Support Consultant will provide technical and customer service support to our residential customers and village management team. You will be working in a Permanent, Full Time capacity, aiming to support a range of technical queries in a hands on capacity. You'll have excellent interpersonal skills, patience, and the ability to openly communicate, train, educate and support elderly customers. The role is responsible for troubleshooting technical issues and escalating to level 2 / 3 when required along with creating awareness and actively promoting resident usage of LDK's technological services.

• Support residents and village management with technology services and digital access to information supplied by LDK Seniors' Living
• Configure and record residential accounts in database
• Troubleshoot base technical issues with end user hardware, software and services and escalating to level 2 when required
• Conduct 1vs1 and group training sessions for end user appliances
• Assist ICT department on technical related issues and base trouble shooting
• Catalogue and inventory management of ICT equipment
• Configure ICT equipment for residential usage and operational needs
• About You
• 1-2 years proven experience in a customer service environment
• Successful experience in training, process and support functions
• Excellent customer service and communication skills
• Strong troubleshooting skills
• Fluent in both written and verbal English
• Solid understanding of VOIP Telephony, Cisco Meraki, WAN, and MATV technologies
• Experience with Microsoft 365 Administration, including user account and permission management
• Familiarity with Apple, Samsung, and Windows software and hardware
• LDK Benefits
• Onsite Parking and Uniform provided
• Retention bonus
• Employee referral bonus
• Novated Leasing options
• Great retail discounts with stores including JB Hi-Fi, The Good Guys, K-mart, Woolworths and more
• Access to Comm-Bank Workplace Banking
• Continuous professional development and promotional opportunities
• On-site cafes and restaurants available including a free daily Coffee or Tea - Great for the chilly Winter mornings.
• Working in a friendly, open and welcoming environment with a culture driven by our values of Love, Decency & Kindness.

If you feel passionate about contributing to the LDK vision and believe this is the opportunity for you, we'd love to hear from you!