Cluster Manager - Melbourne

We're T2, a tea brand known for its delicious tea made with premium, sustainable ingredients.

Every day, we love to excite our customers by inviting them into our world of tea, online and in our retail stores across Australia, New Zealand, and Singapore.

Like our teas, our people are unique and diverse.

We believe every team member brings different experience and skills to each role, which is invaluable to T2.

In return, we provide training, incentives, and encourage an inclusive culture through our policies and initiatives.

Today, we're part of LIPTON Teas and Infusions, the world's largest tea business.

This connection offers opportunities to build global relationships, expand your career internationally, and participate in global programs and industry-leading initiatives.

We're also proudly B Corp Certified.

Learn more about us at :

Looking for a role that fills your cup?

Good news, T2 Tea is seeking a Cluster Manager to join our passionate team.

About The Role

The Cluster Manager is part of T2's retail leadership team within a designated region.

They are directly responsible for the P&L performance of their retail store portfolio, coaching and mentoring store managers and teams.

This role involves executing T2's retail strategy, leading stores to ensure brand representation at the highest level, and developing a culture of excellence in customer service that delivers a seamless customer journey.

Key Responsibilities

Delivering budgeted sales & EBIT for the cluster.

Managing key retail metrics such as ATV, IPC, conversion rates, loyalty sign-ups, and wage percentage to sales.

Ensuring a consistent customer experience through CUPPAS / service standards.

Leading and managing people effectively.

Maintaining VM presentation standards.

Overseeing operations, workplace health & safety.

Life at T2

Competitive salary with bonus earning potential through T2's performance incentive program and sales incentives.

Enjoy a 50% discount and endless cups of tea.

Recognition and rewards through our Moment Makers program, with exciting prizes.

Volunteer leave day per year for a purpose-driven organization.

Impactful workplace policies including Menopause, Gender Equity, and Flexible Working arrangements, including hybrid work.

Employee Assistance Program (EAP).

About The Application Process

If you don't meet every requirement but most of your experience aligns and you believe you'll thrive in this role, we encourage you to apply.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We commit to responding to every applicant.

No agencies, please — we're brewing this in-house.

Sounds like your cup of tea?

Apply now!

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