Customer Service Representative

As part of the Nippon Paper Group, Opal is one of Australasia's leading packaging and paper companies. We manufacture goods that you see, touch and use every day. Our customer base includes some of the biggest names in FMCG, Retail and Fresh Produce.

We stand for innovation, smart solutions and sustainability and this is an exciting time to join us as we build our own unique culture fuelled by confidence, energy and passion.

• Discover the Opportunity....

We are excited to offer an opportunity to join our Opal Packaging Plus (OPP) team as a Customer Service Officer based at our Truganina, VIC site.

Opal Packaging Plus is an industry-leading packaging and consumables business that has been delivering packaging solutions to Australian businesses for more than 40 years. A member of the Opal Group, an innovative, renewable packaging company with operations in Australia and New Zealand, we combine our national footprint and global connections with our expert knowledge and strategic supplier relationships to deliver affordable packaging consumable solutions to suit every customer.

This role is part of a team responsible for servicing Opal Packaging Plus customer requirements and provision of sales support. The key aspects of this role are :

• Placing and processing orders
• Listening to the customer and resolving any complaints
• Some basic accounting and general administration duties
• Discover Yourself.

We are able to offer a varied career journey with experiential learning gained from cross-functional and lateral moves. We embrace diversity in all its forms, and we look for curious individuals who thrive in an environment of change.

• Specifically for this role, we expect you will have;
• Previous experience in a role dealing with customers
• The ability to actively listen to the customer and resolve any issues in a patient and calm manner
• The ability to work on outlook as well as our inhouse ERP system
• Discover what we can offer you.
• A supportive manager and team to work with
• Opportunity for future career growth with Opal
• Training and development

For more information please contact Annik Pearson on +61 3 9730 5451 or jump right in by sending us your CV.

• Our Opal Values
• Thinking packaging. Discover Opal.